Access denied error when escalating request for item not received / asking eBay to step in

[micvanneu0]

I cannot ask ebay to step in my case 5219871896, I have this error everytime I try:

Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580724946.5121eea1

-------------

Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580725002.51228549

-------------

Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580725119.5123bbc0

--------------

Access Denied
You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.
Reference #18.377f4f79.1580725389.51269b00

😕

[kopenhagen5]

Try again tomorrow.

[micvanneu0]

Same issue if I try to send an appeal for the previous case 5219104955 that has been closed by Customer service without beeing resolved... Thank you eBay...

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/Case/Appeal?" on this server.

Reference #18.377f4f79.1580726657.5134589c

FYI eBay Support, it is not because seller added tracking information by magic after buyer claimed the item has not been received that means tacking added is correct especially when they use exactly the same tracking number for different orders made... You should detect this tracking number has already been used for another order before to automatically close a case and say to the user: After reviewing all the details of this case, we've determined that you won't receive a refund.

[davewil1964]

Clear cache and cookies and reboot your computer.

This is not eBay support fyi. This is other members. eBay don't read or respond to board posts, fyi.

[micvanneu0]

---

@davewil1964 wrote:

Clear cache and cookies and reboot your computer.

This is not eBay support fyi. This is other members. eBay don't read or respond to board posts, fyi.

---

Thanks but it did not solve the problem. I tried different computers and browsers. The issue is coming from eBay for sure. How to contact eBay support about this issue then?

[imastawka]

There is a Help button at the top of every page.

Use the 'call me back' option for better service.

[micvanneu0]

Still not working after a day, I am going to try to contact them.

Access Denied

You don't have permission to access "http://www.ebay.com.au/res/ItemNotReceived/EscalateRequest?" on this server.

Reference #18.377f4f79.1580784688.5313080c