on 11-07-2025 05:06 PM
Hi
I created my account in the UK and now live in Australia, I keep getting the following message asking me to change my settings back to the UK to view my payment information. I have tried everything including sending eBay 2 messages but not heard anything back. I have 165 positive feedbacks so really don’t want to create a new account. Can anyone help please?
on 11-07-2025 07:24 PM
on 11-07-2025 08:53 PM
It sounds 'app' related.
Have you tried using a different device / browser ?
You're showing as registered in Australia .
Have you received payment through managed payments for the items you've sold in Australia ?
on 13-07-2025 05:09 AM
Hi
yes ive tried on my laptop and still the same thing even though my location is set to Australia. No I haven’t received any payments
13-07-2025 04:56 PM - edited 13-07-2025 04:59 PM
"View my payment information.
No I haven’t received any payments"
If you need to contact eBay , using this link, click on Contact Us at the bottom of the page.
You'll see the automated assistant at the right, ask to speak to a supervisor
https://www.ebay.com.au/help/selling/selling-tools/seller-hub/using-payments-tab-seller-hub?id=4798
Although you've changed your registration location to Australia, I don't think you can change managed payments from one country to another because of the different verification requirements in other countries. I may be wrong and someone else may know for certain.
eBay may say you'll need to open another eBay account in Australia so then you'll need to register to sell and sign up for managed payments in Australia
It would be a good idea to end your current listings until everything's sorted.
Let us know how you go as it may help others in your situation.