Direct freight express

[vivopak]

Hi there,

Why the eBay system can't update the tracking status of a local courier 'Direct freight express'?

All the order has been delivered and it only shows sent, and the customer won't get the update so they are complaining!

[daydreams_12]

If the order has been delivered, what is the customer complaining about? Just seems a bit odd.

[katistrophik]

This question is alittle confusing - you say 'all the order is delivered' ? How do you know that and if it was I seriously doubt the customer would be complaining

Can you explain a little better please?

[padi*0409]

You might want to rethink using that company, their reviews certainly aren't the best. Also be aware that many buyers are not comfortable with sellers using couriers anyway. I imagine you are using them because they are cheaper than AP, BUT cheaper is definitely not better especially with courier companies.

https://www.productreview.com.au/listings/direct-freight-express