Restrictions on account not being removed

[ausdeals]

(Long post)

eBay has put restrictions on my account for dropshipping more than a year ago, since then I have not dropshipped at all, however the restrictions have not been removed.

When contacting customer support about the issue they tell me to follow the dropshipping policy for a month and the restrictions will be lifted. I first contacted them about 4 months ago to request the restrictions get removed. It was denied because apparently there are "indications I am not in control of my inventory".

After waiting a month to request again I did - and it was again denied for the same reason, I was told to follow the dropshipping policy for a month and the restrictions would be removed.

I spoke with eBay support after this to see what the reason it was denied might be (since I am following the dropshipping policy). They said the reason is possibly since I do not having tracking ID's for my orders. Obviously this is not cost effective since a letter with tracking costs $5 so I would be losing money on 90% of orders. I explained this to them and they said that was the only solution. So for a month I was occasionally sending orders with tracking, losing money on most of them but the tracking information shows it was sent locally to me.

After a month of this I requested the restrictions be removed again and it was denied for the same reason. After contacting eBay support I was given the option by someone to upload proof I am not dropshipping. I uploaded images of all the stock I sell on eBay with the window in frame as well as my driver's licence to verify it was at my address. I provided receipts for Australia Post including receipts for envelopes, stamps and lodgement receipts from sending parcels. I also provided images of all the "Sender to Keep" tabs from every order I sent with tracking as well as sale contracts for the stock I sell on eBay from the manufacturer. I was told by eBay support twice that if they need any more proof they would contact me before denying the appeal.

After submitting all this I was told I would receive a reply within 72 hours. After roughly 20 days and contacting support multiple times I finally received a response and the appeal was denied. Everytime I contact support they tell me they cannot remove the restrictions till I follow the dropshipping policy and everytime I've requested to speak to someone who is able to sort the issue out I get the same message about how I just need to follow the dropshipping policy.

At this point there's nothing more I can do to get the restrictions removed as I've provided all proof necessary that I'm not dropshipping, I have followed the dropshipping policy for more than a year so I'm posting here in the hopes someone who works at eBay can help - since this is a technical issue as the system to detect dropshipping is not working as intended.

[ausdeals]

I was tempted to make a second store just to be done with this issue but apparently you can't make a second account if you have any restrictions or suspensions on your first account so sadly I have to get this cleared up first but thank you for the suggestion.

[davewil1964]

Wrong.

YOU specify your handling time, that is how long it will take you to post. What happens after that is out of your hands. And a parcel scan within that handling time will negate any possibility of defects for late postage

You asked for strategies as to how to get your restrictions lifted. You don't seem particularly interested in the practical solutions offered.

[sugar249]

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@ausdeals wrote:

 As for the EDD I didn't realise there was any option to change it but with how unreliable Australia Post can be I'd be safer to leave it at 2 weeks just in case.

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I have mine set to 2 days handling.  never have a problem.

I think you are more referreing to unreliable china mail if you feel safer with 2 to 3 weeks.

Good luck

[ausdeals]

Handling time is not the same as estimated delivery time which they were talking about. My handling time is set to 1 business day for most listings. I would be interested in solutions offered if they were relevant or on topic for what my post is about.

[ausdeals]

Handling time is not the same as estimated delivery time (which we were talking about), mine is set to 1 day for most listings and 2 days for other listings. I was saying I didn't realise there was an option to change estimated delivery time which as far as I know there isn't. And no I am not shipping things from China I'm using Australia Post which has been unreliable lately (had an issue where 2 parcels took way to long to arrive and they told me their network was congested).

[davewil1964]

Correct.

EDD is your handling time plus the carrier's estimated delivery time.

You claim you have one day handling, yet the post I replied to was talking about 2 weeks.

Make up your mind.

Also noting, again, that a scan within your handling time will negate any late postage defects. If you don't use trackable postage methods, you are subject to the whims of your buyers.

As you say you are restricted it might pay to pay the extra for tracked postage, at least until your restrictions are listed.

Relevant enough?

[ausdeals]

Not sure which listing you looked at but after double checking I had 3 listings where the handling time was listed as 2 days, I've changed those to be one day. The estimated delivery date though was between 6-9 days (or 4-7 business days which is accurate). If you are in a different state it could add a few days (on top of the extra day handling time for those 3 listings) though and weekends aren't included so maximum close to 2 weeks sounds about accurate.

It would definitely be worth losing some money on tracked parcels in order to have the restrictions lifted but I tried this already since eBay support suggested and it didn't work, so I'd be sceptical to try it again. Thank you for the suggestion anyway - If someone from eBay ends up replying to this and says that will work for sure then I'd definitely do it but at the minute I don't see it being worth the risk since it already didn't work after doing it for more than a month. I haven't had any late postage defects but eBay support suggested using tracked parcels to show that I was sending them from my address (or suburb at least).

[*sons_n_daughters*]

Don't hold your breath. Ebay won't be replying to you. This is a member to member forum, with moderators who are employed by an outside company. While ebay may occasionally read messages, they certainly won't be replying to them, that's for sure.

[ausdeals]

I was under the impression this would be the place to report bugs etc. but if the moderators aren't employed by eBay I'd imagine I won't get much more help than I would from eBay customer support. Thanks for letting me know though.

(If anyone looking at this thread knows the best way to get in touch with someone who actually works at eBay that would be great)

[davewil1964]

I didn't look at any listings.

As I noted, you were the one suggesting you would use 2 weeks, which is handling time by definition.