eBay

Product Safety Reminder: Mandatory Reporting Obligations

Did you know that all businesses, including small and online businesses, must make a report to the Australian Competition and Consumer Commission (ACCC) if a product they have sold causes a death, ser...

Everything you need to know about tracking in 5 minutes

Have 5 mins? Watch our new Tracking 101 video to learn everything you need to know about tracking: - Why tracking is important - Which eBay orders need tracking - How to upload tracking on eBay - Top ...

Thank you for selling on eBay in 2022!

We want to take this opportunity to say a big thank you for your partnership and for choosing to sell on eBay in 2022! Without you and your feedback, we wouldn’t be able to continue creating the marke...

Black Friday Carrier Delays: How we’re protecting you

We know that during the Black Friday sales buyers shop more, which means there are more parcels moving through the network. With increased volumes, some carriers may experience delays in picking up an...

Rail Network Outage: How we're protecting you

We know the rail network outage in WA, SA and VIC are impacting mail and parcels and the time taken for your deliveries. We're here to support you, so we've put seller protections in place. Seller Pro...

Flooding impacts in NSW: How we’re protecting you

We know flooding and extreme weather conditions in NSW are causing road closures, impacting mail and parcels, affecting your staff's mobility and may interrupt your ability to run your business. We're...

Ticket Resale on eBay

In the lead up to the summer events season, we wanted to remind you of eBay’s event tickets policy. Reselling tickets to events like concerts, plays or sport is generally allowed on eBay, provided you...

Zip is live on eBay!

Zip Pay and Zip Money are now available as payment options for buyers on ebay.com.au, another way buyers can shop your items. When buyers see the option to pay using Zip on eBay, they can log in to th...

We’re improving eligibility criteria for eBay Plus

We took your feedback onboard! We know offering free standard postage to buyers in remote areas of Australia can be expensive, so from December we’re removing four regions from the list of free standa...

Incorrect information in the latest Seller Scoop email

We want to apologise for the Seller Scoop email newsletter that was sent last week containing incorrect information about your selling snapshot. We appreciate the sellers that reached out to inform us...

Launch Announcement: Multi-listing feature for eBay Fulfilment

We are excited to announce the launch of the “multi-listing” feature for eBay Fulfilment by Orange Connex. This change will allow sellers to opt more of their listings into eBay Fulfilment by Orange C...

[UPDATED] Flooding impacts across Australia: How we’re protecting you

Update: Protections added for WA, VIC and TAS ------------------------------------------------------------------------------------------------- We know flooding and extreme weather conditions across A...

We've launched a second returns carrier on eBay

We’ve partnered with HUBBED to expand our returns carrier options. HUBBED is a convenient and cost-effective returns solution. You’ll now be able to give your buyers the option between HUBBED or Austr...

Enjoy amazing rates and offers from Orange Connex this peak season!

Take advantage of some of the best fulfilment service rates on the market during the busiest period of the year*, thanks to eBay Fulfilment by Orange Connex. Rates start at $3.60 nationwide, and this ...

Flooding impacts in NSW: How we’re protecting you

We know flooding and extreme weather conditions across NSW are causing road closures, impacting mail and parcels, affecting your staff's mobility and may interrupt your ability to run your business. W...

eBay app on Shopify scheduled to be discontinued — what you need to know

On 1 January 2023, the eBay app on Shopify is scheduled to be discontinued. Here is what you need to know. What you need to know The app will no longer be accessible after 31 December 2022. To continu...

Join our LIVE virtual seller town hall

We just finished our national All Ears Seller Roadshow, where we travelled across Australia to meet sellers in their state to get their feedback. You can access resources from the roadshow below. Whet...

[RESOLVED] Longer wait times with eBay Customer Service

You may have noticed there were longer wait times with eBay Customer Service today as we experienced a higher volume of contacts than usual. Thanks for your patience as our team worked through your qu...

Get ready for peak selling season

Whether you need support with bulky products, extra warehouse space or want full delivery-related protection, eBay Fulfilment by Orange Connex is the program you can rely on.

New changes to our Prescription and Over-the-Counter Medication Policy

From 19 October 2022, new changes to our Prescription and Over-the-Counter Medication Policy will go live.

[RESOLVED] Issue with express orders and eBay Plus

This issue has now been resolved by our team. ----------------------------------------------------------------------------------------------------------------- From Saturday 27 August, you may have no...

We’re rolling out new Item Specifics requirements and category changes onsite

We know your visibility on eBay is important, so we’re continuing to update Item Specific requirements and eBay categories. Starting 20 September, we’re refreshing the structure of certain categories ...

You asked and we listened: Multi-SKU Fulfilment live now

Program members can now have certain SKUs within the same listing managed by eBay Fulfilment by Orange Connex while managing the other SKUs yourself. From the buyer's perspective, they are be able to ...

Extra seller protections thanks to our Parts & Accessories returns update

From 20 September 2022, we're adding extra protections for sellers who have included vehicle compatibility information (also known as ‘fitment’) when buyers return items that don't fit their vehicle. ...

Price changes to Australia Post products and services on eBay

On 5 September 2022, Australia Post is making changes to the price of some products and services. Your domestic parcel pricing on eBay will be consistent with the pricing at your local post office and...

Laser Pointers - Safety Reminder

Laser pointers with a power output above 1 milliwatt (mW) are prohibited for sale on ebay.com.au. These items are also prohibited under a range of state laws. Laser pointers above 1mW can cause seriou...

We’ve added a new ‘Required’ Item Specific in the jewellery category

As you know, we recently implemented Item Specific requirements in the jewellery category. From 23 August 2022, ‘Metal Purity’ will also become a ‘Required’ Item Specific in this category. This is par...

eBay Fulfilment by Orange Connex has launched a new bulky item solution

eBay Fulfilment

Share your listings & save when you sell

Saving on Final Value Fees* is easy

Update: Non-returnable items are now eBay Plus eligible

We know how beneficial having an eBay Plus badge on your listings can be — signalling to buyers that you’re a seller who delivers a great shopping experience. This is why we’ve opened up eBay Plus eli...