A bad ebay seller

[dai56]

I have just had an issue with a particular seller which I believe Ebay should do something about.I purchased  a Sat phone of this low life. It took two weeks to arrive. Where I live you can't just get a sim card so I needed to go to a town 200ks away to get this. I broke down on the way and after a expensive tow and repair and almost three weeks I finally got home to test it, It didn't work; I immediatly tried to contact this low life with nil results either by msg and phone. I have also been told that Ebay was also unsuccessful. I then went to the resolution centre only to be told it was over the 45 days from purchase. I am at present gathering the details to take the matter to the ACCC.I would love to name this low life. I believe that the resolution centre should be a 45 days from the time of reciept not purchase.I had no article take 6 weeks to arrive 

[k1ooo-slr-sales]

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@dai56 wrote:

You would think that Sat phones should work anywhere a GPS does, on saying that I think it has more to do with what saterlite system the particular sat phones use. When I was working in a remote area I had two different sat phones and both of them sometimes had problems. One would get through and the other wouldn't and visa versa.The reason I waited was that I intended to go into town to get the card and have it activated then and there. The breakdown just added to things.When I applied to the resolution centre I was two days over. I spent four days trying to get a response from the seller.  

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I think the highlighted part of the post above is reason enough to suggest that this type of item is best bought over the counter at a B&M store.  At least that way you would most likely get a 1yr enforceable warranty.

As for the two days over the 45 day limit . . . . . you should not have waited 4 days for the seller to respond.  Should have raised a claim at 43 days, there would then have been 20 days to work through a resolution and if the seller doesn't respond in ten days the case is found in your favour.  In all, you can effectively get 64-65 days PayPal coverage.

edit: for those that do not know what a B&M store is, it means Bricks and Mortar i.e. a shop like a Telstra Shop or Harvey Norman

[*crikey*mate*]

remember too, that initially, you only open a dispute, you don't have to escalate it to a claim for another 20 days.

So nothing stopping you from initiating the dispute ion day 43 or 44, and then waiting or communicating with the seller for a solution over the following 20 days.

a dispute doesn't count on a sellers record, only when it goes to claim and the duispute can be cancelled at any time if a mutaually agreeable resolution is reached

[*crikey*mate*]

but apart from that, you are told when you pay that PayPal gives you 45 days to liodge a dispute and you are also reminded in your purchase page to go to the resolution centre about 2 weeks out if you had a problem

so really, can't expect PayPal to step in after the 45 days as they have told us up front, and provided reminders how long their buyer protection extends to.

After that, I guess it is through legal channels that someone has to go to pursue the matter, but it would make life a whole lot simpler if people did try to remember the terms and conditions that PayPal told you they would commit to - cos a PayPal claim isd a heck of a lot easier and cheaper than other avenues for recourse.

[dai56]

This 45 days isue is something I wasn't aware off but you live and you learn.I have been on ebay for a long time and have never had reason to go to a resolution. If I had an issue I tried to sort it out with the seller and in the couple ot times I did we came to a amiciable agreement.It was Ebay who put me onto ACCC and the consumer protection. Believe me they do have the power to investigate ebay sellers especially if it is considered a business. Antway we shall see what we shall see.

[*crikey*mate*]

best of luck with it matey

and remember you have 60 days in which to leave feedback reflecting on your trading experience, should you wish to leave any.

[dai56]

The 6 weeks mentioned was another item and no way as expensive and the seller kept in contact. The sat phone took over two weeks to get to me.

[putney32]

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@dai56 wrote:

This 45 days isue is something I wasn't aware off but you live and you learn.I have been on ebay for a long time and have never had reason to go to a resolution. If I had an issue I tried to sort it out with the seller and in the couple ot times I did we came to a amiciable agreement.It was Ebay who put me onto ACCC and the consumer protection. Believe me they do have the power to investigate ebay sellers especially if it is considered a business. Antway we shall see what we shall see.

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the 45 day deadline for starting a claim, is mentioned in the Paypal Terms and Conditions you read and agreed to when you signed up AND is mentioned in every email paypal send you confirming your payment..... each time you pay you are reminded of the 45 day cut off.... whats not to be aware of?

[k1ooo-slr-sales]

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@dai56 wrote:
The 6 weeks mentioned was another item and no way as expensive and the seller kept in contact. The sat phone took over two weeks to get to me.

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so I am assuming it took between 2 and 3 weeks to get to you otherwise you would have said 'it took 3 weeks to get to me'.  Lets say it took closer to 3 weeks than 2 weeks . . . . . that still leaves you 24 days to decide if the phone works properly.  Even if it had taken 6 weeks to get to you there would have been 9 days left of the 45 days claim period.

[*crikey*mate*]

OK folks - back to the OP LOL

think he's got the point now

the real point of the OP was buyer has a broken product, he has contacted the seller who is non responsive and thus unhelpful.

The timeframes for the easy avenues for resolution have passed (bet the buyer never makes that mistake again) so now, neither eBay or PayPal can help, so we're up to other avenues

ie

have we mentioned chargeback yet?

and the buyer is already onto ACCC

[*crikey*mate*]

BTW, I am being a very bad seller atm.

Instead of packing my orders (*yay me*) I am eating chocolate molten lava cake....

Spoiler

and I am enjoying it