Damaged in the mail - I tried to fix - ended up breaking it

[kitschkoven]

Hi guys, an item I bought (a second hand internal hard drive) was damaged in the mail, it appears. Two of the pins were bent. 

I thought, no biggie, I'll straighten them. One of these pins broke off.

So what recourse do I have, considering this? None? I didn't take photos as I thought I could fix it.

[daydreams_12]

I very much doubt you have any recourse as you admit you broke it.  If you noticed it bent when it arrived, that was the time to take action.

[sandypebbles]

Correct. none

Especially since you admitted on a public forum you broke it

[kitschkoven]

OK no worries, for future reference. The item was packed inadequately, I might add. Plenty of room in the package for the contents to jiggle around and not enough protection of the pins

[gutterpunkz05 · Accepted solution]

Contact the seller and explain exactly what happened, you never know, they may be feeling generous or be able to offer a replacement at a reduced price.  No harm in trying, but please be honest with them, 

[kitschkoven]

I filed a refund request, and explained that I broke one of the bent pins while trying to straighten them. The seller got back to me and kindly offered a refund. 👏

I think the packing and packaging was what caused the problem to occur.

[padi*0409]

Outstanding seller, I'd be going back to them in the future !

[kitschkoven]

Why, would sellers usually be confrontational?

[padi*0409]

Not necessarily, but they were under no obligation to refund as you admitted breaking the pin.

[sugar249]

Must admit you were lucky,  and the sad thing is the seller most likely felt pressured into it, knowing that they could have copped a negative (not saying you would).

Future lesson if it is not right, don't try to ''fix'' it, report it back to the seller.