on โ10-05-2023 06:56 AM
Hi guys, an item I bought (a second hand internal hard drive) was damaged in the mail, it appears. Two of the pins were bent.
I thought, no biggie, I'll straighten them. One of these pins broke off.
So what recourse do I have, considering this? None? I didn't take photos as I thought I could fix it.
Solved! Go to Solution.
on โ10-05-2023 11:15 AM
Contact the seller and explain exactly what happened, you never know, they may be feeling generous or be able to offer a replacement at a reduced price. No harm in trying, but please be honest with them,
on โ10-05-2023 08:03 AM
I very much doubt you have any recourse as you admit you broke it. If you noticed it bent when it arrived, that was the time to take action.
on โ10-05-2023 08:40 AM
Correct. none
Especially since you admitted on a public forum you broke it
on โ10-05-2023 08:52 AM
OK no worries, for future reference. The item was packed inadequately, I might add. Plenty of room in the package for the contents to jiggle around and not enough protection of the pins
on โ10-05-2023 11:15 AM
Contact the seller and explain exactly what happened, you never know, they may be feeling generous or be able to offer a replacement at a reduced price. No harm in trying, but please be honest with them,
โ12-05-2023 07:19 PM - edited โ12-05-2023 07:19 PM
I filed a refund request, and explained that I broke one of the bent pins while trying to straighten them. The seller got back to me and kindly offered a refund. ๐
I think the packing and packaging was what caused the problem to occur.
on โ12-05-2023 07:31 PM
Outstanding seller, I'd be going back to them in the future !
on โ13-05-2023 07:01 AM
Why, would sellers usually be confrontational?
on โ13-05-2023 09:35 AM
Not necessarily, but they were under no obligation to refund as you admitted breaking the pin.
on โ13-05-2023 10:54 AM
Must admit you were lucky, and the sad thing is the seller most likely felt pressured into it, knowing that they could have copped a negative (not saying you would).
Future lesson if it is not right, don't try to ''fix'' it, report it back to the seller.