20-06-2017 06:28 AM - edited 20-06-2017 06:32 AM
Purchased a new electric pump Carter P4600HP from a seller based in Canada.
Item received was non-operational, and seller advised no return / no warranty.
I left a negative feedback and below is the reply I received from the seller:-
"No I ll keep the money Thanks, Nice when i get old junk for free and can sell it to people like you, you think you one negative feed back really effects me lololol HAHAHA".
The seller has admitted to selling old junk listed as new, then boasted about it.
I have since raised the issue with Visa who will take up the case with Ebay / Paypal.
I no longer feel safe buying on Ebay unfortunately, and hope such sellers can be removed.
KJ
Solved! Go to Solution.
on 20-06-2017 11:19 AM
on 20-06-2017 11:46 AM
Seller has left you a green dot with a negative comment.
You can have that removed, and they will get a slap from ebay.
on 20-06-2017 06:40 AM
Surely you read the seller's feedback before buying.....93.8% is terrible.
The seller only has paypal as a payment method.....why didn't you open a dispute immediately? Before you open the dispute, opt into the paypal return postage offer and you will not be out of pocket at all.
It is a lot quicker and cheaper than a Visa chargeback. You will be responsible for paying the return postage...tracked and signed for.
No return only means no returns for change of mind...the seller has to accept a return if the item does not work.
20-06-2017 06:43 AM - edited 20-06-2017 06:46 AM
Actually I have always had much faster response using Visa.
Seller only had a few negative feedback previously.
on 20-06-2017 06:51 AM
It is not the number of negative feedback that the seller has but the percentage. He does not make many sales so even 2 negatives is going to have an effect on his percentage.
Isn't it expensive to send the items back overseas? At least with the paypal return postage offer you don't have to worry about that.
on 20-06-2017 07:08 AM
Seller will be made to pay for item if he / she wants it back and it is around $60AUD.
Seller clearly commited fraud by selling junk as new (then boasting and admitting) and Visa has been made aware.
on 20-06-2017 07:45 AM
Does Visa make the seller pay the return postage now?
It is a fair while since I did a chargeback and I had to pay the return postage with registered post (as it was back then). I also had to pay to get a copy of the signature returned to me. As this often took several weeks to be returned it made it a slow process...paypal was much faster.
on 20-06-2017 08:24 AM
on 20-06-2017 10:44 AM
@lyndal1838 wrote:
Isn't it expensive to send the items back overseas? At least with the paypal return postage offer you don't have to worry about that.
lyndal, the Paypal "return postage offer" has a limit of $45.00, that pump may cost more than that with tracking to return to Canada.
on 20-06-2017 10:57 AM
@kjonas75 wrote:
Purchased a new electric pump Carter P4600HP from a seller based in Canada.Item received was non-operational, and seller advised no return / no warranty.
I left a negative feedback and below is the reply I received from the seller:-
"No I ll keep the money Thanks, Nice when i get old junk for free and can sell it to people like you, you think you one negative feed back really effects me lololol HAHAHA".
The seller has admitted to selling old junk listed as new, then boasted about it.
I have since raised the issue with Visa who will take up the case with Ebay / Paypal.
I no longer feel safe buying on Ebay unfortunately, and hope such sellers can be removed.
KJ
The seller isn't necessarily admitting to selling you junk, they're mocking the feedback you left for them.
on 20-06-2017 11:19 AM