Got scammed by eBay/PayPal fraudster. Where and how to resolve?

[johann.m.c]

The item was purchased on REMOVED Says it will arrive in the UK on 10th - 11th April 2019 but never shipped out by the seller,
who canceled the transaction days later, but did not refund the money and totally no responsive at all. eBay failed to solve the problem while pointing out that PayPal has something to do with it since the transaction was made via PayPal.(I haven't had PayPal acct before). And still.. PayPal fails to investigate and resolve this fraud issue too.

So.. who the hell should investigate this fraud and refund my money if it wasn't eBay and/or PayPal .. ??

Estimated delivery: Apr 10 - Apr 11

Transaction date April 7th, 2019

[foxette-in-sox]

If you are now living in the UK and your credit card was issued by a UK bank you can ask the bank to dispute the transaction.

[kopenhagen5]

There is the problem, to claim eBay MGB or PayPal protection you must pay with PayPal.

[lyndal1838]

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@johann.m.c wrote:

No, I did not pay with PayPal. I do not have a PayPal account. I pay direct to eBay via my CC. It’s eBay whose allowed their affiliate like PayPal to take over the transaction from my CC, without acknowledged and my permission at the first place. It's only coming to my knowledge of this information by one of eBay Customer Service after having scammed by eBay seller. He/She supplies me with this 'PayPal transaction ID 4HA89035KA577125Y'

I'm sorry to say this but you have made so many mistakes with this transaction that it is going to be very hard to sort it out.

Firstly, you do not pay ebay.....they have not sold you anything.

You would have been redirected to use your credit card through paypal which is why you have a paypal receipt number.....there was no scam.

In order to open a dispute you would have had to open a paypal account and make sure the transaction was transferred to the account.

When you opened the the paypal account you should have rung paypal to ask them to transfer the transaction into it.

As you have now closed the paypal account you no longer have the option of opening a dispute there.

You could try ringing paypal and asking them to reopen the account but as you have ignored everything they told you it is doubtful is they will be too willing to help.

Had tried opening a PayPal account but later found out that the transaction number (4HA89035KA577125Y) is not available in that resolution window. And without it how can I make any disputes?

PayPal asks me to put down my CC detail. I later closed the account as to avoid another scam attempt PayPal.

There was no scam attempt!!!!!!!!!

See attachment...

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You have made a complete hash of a very simple dispute......I suggest you do what Foxy has suggested and try a bank chargeback.

[brerrabbit585]

If a seller cancels a transaction that's been paid for through paypal the buyer is automatically refunded so I doubt the seller has kept the money. It's probably floating around in cyberspace somewhere between paypal and the credit card account.

johann, have you checked your credit card statement to see whether you've been credited for the purchase?

[johann.m.c]

I do not know what you mean 'I do not pay for ebay .. or they do not sell me anything or blah blah ..' but let me put it here clearly.

1st.. The order has been placed and confirmed on 6 April 19 and it has been confirmed by eBay notification via e-mail. And the package is said to reach the destination on 10 Apr - 11 April. (Do I need to pop up a copy here?? evidently??)

2nd.. On April 20th 19, Seller cancels the purchase. I accept the cancellation and ask the seller to return my money, which has never been refunded. (Do I need a snapshot copy here??)

3rd.. Report to eBay customer service on 18 April 10 on the issue and get a reply on 19th April 19th. This is the answer ...
‘Thank you for contacting eBay regarding item [Draper Precision Small Screwdriver Set Torx/Phillips Tool TX-Star 12 9 6 Pcs UK] that you have purchased. I’m sorry to hear that you have not yet received the item.

I've checked into your account and the item transaction. The seller doesn't update on any tracking details earlier. I've checked on your account and the item estimated delivery date has passed for this item. I'm also having the same item tracking as yours and no update on the tracking details.

As you didn't receive the item you purchased, you will need to open a case. eBay would like to help on the request, but as your payment is paid using credit card which is using PayPal platform to complete the earlier transaction, your buyer protection will be under PayPal. eBay resolution center is for the transaction not made on the South East Asia (US or other region). Moreover, PayPal cover up to 180 days from the transaction date. That is the reason you're entitle for PayPal buyer protection for this item.

Please kindly call PayPal through phone call and open an 'Item not receive' case through below number with this PayPal transaction:’

4th.. And this, this is the point And this is the point where I started to open my PayPal account, for the first time. I mean the very first time (which I never have before) do you understand?

As per you said.... 'In order to open a dispute you would have had to open a paypal account and make sure the transaction was transferred to the account.'..

As mentioned earlier, the transaction number is NOT there in my very new PayPal account, which I just opened. (Because the transaction occurred in the time I did not have an account with PayPal).

Who is able to transfer the transaction transferred to the account ?? Me ?? You?? or they, the PayPal staff ???

What if there's no one at PayPal willingly to do so? Will you ask me to reopen a new PayPal account and try to contact them one by one all day for weeks, really ??

Yeah... telling me to do these, do that... all the same thing on and on.. click that button... select that number... but the REAL problem is THAT NUMBER IS WASN'T THERE.. do you understand??

Yeah... they charge my CC with the aka 'sale of goods', and the goods did not happen to exist, what to call if it was not SCAMMED ?? Donation ??

Do you need me putting up all the evidence to support my claim says that I've got scammed on eBay? Why don't you just trying to understand the situation that's simple for understanding?

[johann.m.c]

Yes, I've checked my CC statement. It was charged on my CC on 8th April 19 named  'PAYPAL FAZIL GUL CD 5716'. even though the transaction has been canceled, the money is not returned, as of today

[imastawka]

Then do a chargeback on your CC through your bank.

https://www.google.com.au/search?ei=CNzcXMK4OPzTz7sPpsaa6AM&q=chargeback+credit+card&oq=chargeback+c...

[*tippy*toes*]

Gee, with a reply like that, good luck trying to get anyone here to help you. You've pretty much done your dash here I think. We don't take kindly to being abused by people who choose not to take the advice given already.

Edit: Given you are living in the UK, why not try your luck on the eBay UK forums? There might be some members there who you can abuse. Not sure anyone in Australia can help you.

[gutterpunkz05]

I don't know why,  But the song  "Rack Off Normie" springs to mind

[springyzone]

I can't fix the current problem but the following ideas might be useful in the future if you decide to buy again on ebay.

Firstly, get yourself a UK account, if that is where you live now. 

Next, take note of your paypal account. Never make another purchase on ebay using a credit card, always do it through your paypal account.

It's safer for you and I suspect you wouldn't be having these hassles if you'd done it this way from the start of your ebay career.