Received something not as described. Seller wants me to pay return postage?

[brettwilson1807]

Here's the story:

I bought a dvd that is supposed to be region 4 (picture says it, description says it). So what did I receive? Region 1 (USA), so these are useless to me. I told the seller and they didn't even apologise, and then they told me to send it back and they'll refund me what I paid. I'm still not sure if that means the purchase price excluding original postage or all the money I paid.. but anyway they refused to refund the cost to send it back at least. So I would rather keep the $15.00 useless dvds and give them bad feedback than pay like close to $10 EXTRA to send them back.

They told me that in no situation.. I repeat, NO situation, is the seller supposed to refund the cost to send back, EVEN IF they receive something faulty or not as described.

Why should the poor buyer be even more out of pocket for their mistake? It's their mistake, they deal with the cost. So what is expected of sellers in this instance?

[phorum_junkie*]

They said that if the item was valued at over $250 or $350 (I can't remember which, but it was one of those) I did have to pay for a signature on delivery as well.

However my item was only valued at $210, so I only got the tracking number, this suited PayPal and they found the case in my favour.

Had you used click & send then that would be true, if you happen to live in the same suburb as the main delivery centre then that may be so and if you have an honest seller that may be true

BUT

If you rely on the limited tracking for ordinary parcels or red and express satchels the recipient will be able to point out to Paypal that the parcel only shows as having been delivered to XXXXXXXX which is the one for the mail centre, there will be nothing with the actual address or postcode. I know this to be true as just before I left I had a seller give Paypal the tracking number for an item I had purchased and they initially found in their favour until I rang them up and pointed out the tracking only showed delivery to YYYY while I lived in ZZZZ. I then won the dispute. I use click & send or registered letter to send all my parcels so I have proof of items being sent to an actual address as shown on the Paypal details.