SENDLE COMPLAINTS

[deelighted206]

I came on to see if anyone else had problems with Sendle, to see multiple problems.  I paid for an item 28 days ago, and haven't received it. It's in some kind of Sendle limbo where they just add a couple of days into the future. The seller listed the item as post AP and I paid AP prices. At about 25 days, I requested a refund, as the event I bought it for was last weekend. I said I'd return it, which I would (should it ever actually arrive.) Now Ebay has delayed it's decision for another few days as well. I'm absolutely livid. It was supposed to arrive around 14 days ago. I'm relishing the bad feedback I'm going to give and I'm pretty sure this is it for ebay for me as a buyer.    

[*sons_n_daughters*]

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@sugar249 wrote:

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@davewil1964 wrote:

The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

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Oh I got that,  but at the end of the day,  its in the system,  out of sellers control now.  AP are just as bad having parcels stuck in the I'm coming tomorrow loop for a week or 2.

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Yes, but we also know, that regardless of how lost an item is in the system, the buyer is entitled to a full refund from the seller should the item not arrive. Ebay don't care what AP or Sendle, or Aramex, or whoever, do with parcels, all they care about is the buyer receiving it, and if they don't, the seller coughs up. It's then up to the seller to get compensation from the carrier they chose to use.

[sugar249]

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@*sons_n_daughters* wrote:

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@sugar249 wrote:

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@davewil1964 wrote:

The essential difference is that the seller advertised and charged AP rates (in the OP if you can't find it)

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Oh I got that,  but at the end of the day,  its in the system,  out of sellers control now.  AP are just as bad having parcels stuck in the I'm coming tomorrow loop for a week or 2.

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Yes, but we also know, that regardless of how lost an item is in the system, the buyer is entitled to a full refund from the seller should the item not arrive. Ebay don't care what AP or Sendle, or Aramex, or whoever, do with parcels, all they care about is the buyer receiving it, and if they don't, the seller coughs up. It's then up to the seller to get compensation from the carrier they chose to use.

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And whats your point,  the buyer opens an INR and gets a refund,  doesnt matter if they used the correct postal solution or not.

[springyzone]

Good luck with the ebay claim & hopefully you are refunded very soon!

I've been in the same situation as you re an item lost in the system with sendle.

It can in fact be followed up via chat. My parcel was like yours, I kept getting a message pushing the delivery date out further and further.

I suspect these are automated messages & all they mean is your parcel is not flagged as onboard with a courier so the computer system therefore automatically issues a new delivery date.

I went on chat to sendle when my item from ebay was about 2 weeks late & got the same run around, that it would be with me in 3 days etc

After that had happened twice, the next time I got on I said that wasn't good enough as I was always being told that and I wanted to know where my parcel actually was, right that moment, as I suspected it was lost in the system & I was sick of automated updates on delivery.

The person on the end promised to look into it and said it had been given to a courier company & they would follow up. They did. I think it genuinely had been misplaced as they then asked later for parcel size & dimensions etc. It was worth having the earlier chats because they could see the chat record and pattern, that I had been told twice previously it would arrive and it hadn't, so there really was an issue.

So I think until they get onto the actual courier's back and ask for details, sendle won't have a clue.

After my last follow up, when they finally located it, the item arrived within about a day.

So it is a pain to contact sendle but worth it.

I also would not be happy with your seller. Sure, the parcel is in the system, but he is as capable as you are to go onto sendle chat to follow it up. I found with my seller, he was at first sympathetic and said he could see it had not been delivered but later when I contacted him asking for dimensions, I was ghosted. I marked him way down on communication.😡

[deelighted206]

Well, my update from ebay was basically, words to the effect ... 'we're giving it another few days ( extended again until 28th November) based on information the seller provided' (tracking) which indicates item is on its way to you.

However, Sendle's subsequent update asked me to acknowledge whether item was received or not received. It has not been received, and once I updated, it became listed as what seems to be a lost item. So I now have zero faith in Sendle's investigation.  Sendle asked me to contact the seller and let them know. I guess I'll wait it out 'til the 28th as I have too much to handle at home due to the health of a family member; but I am not thrilled.  

And yes - thanks for mentioning it was sold as Australia Post  - I would have said Please do not send via SENDLE as they will no deliver to my small regional NSW township. As for the seller, well, I would have personally done everything I could if I had someone's $$$$, to fix the situation and made enquiries of Sendle myself, not just say, yeah/nah. sorry not sorry ...  beyond my control.  Blah. Poor.  

[deelighted206]

It does matter because Sendle does not deliver to my area. Or pick up.

[cam-2793]

Sendle does not pick up or deliver anywhere! They are basically brokers who outsource to the cheapest operator in you area. This is part of the reason they are so bad, any issues might filter back to the actual carrier- like a game of telegraph, the message may get jumbled on the way.

I hate sendle!

If postage specifically stated Oz post, then came via sendle- I would not be happy

[*sons_n_daughters*]

Has the option appeared in your ebay dispute yet where you can ask ebay to step in and help?