SENDLE COMPLAINTS

[deelighted206]

I came on to see if anyone else had problems with Sendle, to see multiple problems.  I paid for an item 28 days ago, and haven't received it. It's in some kind of Sendle limbo where they just add a couple of days into the future. The seller listed the item as post AP and I paid AP prices. At about 25 days, I requested a refund, as the event I bought it for was last weekend. I said I'd return it, which I would (should it ever actually arrive.) Now Ebay has delayed it's decision for another few days as well. I'm absolutely livid. It was supposed to arrive around 14 days ago. I'm relishing the bad feedback I'm going to give and I'm pretty sure this is it for ebay for me as a buyer.    

[lezned-toycollector]

Well, unfortunately you've reached the incorrect conclusion. The buyer actually selects the postage method for every last item purchased on eBay. It's an impossibility to complete payment without a postage method.... here's a couple of random examples of what the buyer sees...

 

 

 

As you can see above, even the local pick up only item MUST have the option of pick up. In this case it is pre-selected with no option to change, but it is still the buyer's selected postage method. These details MUST be confirmed to proceed. Again, it's impossible to complete a purchase without a postage method.

Further to the above, every last item I have ever sold on eBay has a buyer selected postage method - why... because it's impossible for them to complete a purchase without first selecting a postage method. See the example below...

 

And here's what is printed on the packing slip when a buyer purchases a pickup only item with no other available postage options....

 

No buyer can ever deny selecting the postage service - especially when it's confirmed in writing for each and every transaction. So with the exception of remotely accessing the buyer's device, there is absolutely no way that any party other than the buyer can select the postage method.

So the correct conclusion is that the buyer selects the postage method - end of story. I honestly don't understand why so many people are having difficulties with grasping this fact.

[countessalmirena]

I’ve just checked a random CD (of the sort that I’d be buying if it weren’t for the fact that I already have a copy).

 

There’s no option for me to select another postage method.

Strictly speaking, in the interests of pure logic, I suppose that I may be considered to have “selected” the postage method if I proceed to confirm and pay. However, how can one be said to “select” (explicitly a function of choice where there must be at least one alternative option in respect of this particular aspect) if there is only one preselected unalterable postage method available?

I’m not using the app. (I despise it.)  Perhaps it is presented differently within the app…? Give me a few minutes; I’ll check there.

[countessalmirena]

No - there’s no difference in what I see. Nothing about buyer selected postage.

Obviously if the seller offered more than one method of postage (or included pickup), it would be a different case.

Is that the issue, perhaps?

[lezned-toycollector]

And therein lies the problem. Some people can't understand the simple basics.

At no stage have I ever stated the buyer has options, because sometimes they don't. Having multiple options is not a requirement for making a choice.

I'm simply saying that the buyer - and only the buyer - can select the postage method. When they are presented with only one option, they accept that option, confirm and pay. If they don't want to select that option, then they don't confirm and pay.

Whichever way, it still doesn't alter the fact that the buyer selects the postage method... which is confirmed by eBay's wording on the packing slip. If you were to buy the item you have screenshot, then the seller would be see: "Buyer selected postage service: Australia Post Domestic Regular Letter Untracked". The seller has absolutely zero input into your selection.

The seller provides the options and the buyer makes the selection. I don't know how else to put it... that's exactly how it works.

[lezned-toycollector]

Not one single person who has incorrectly alleged the seller chooses their postage method has mentioned even one single occasion where this has happened.

I'm sure they'd be posting all about it here if someone was accessing their account 😯

Sheesh... I have no idea who's even looking at my listings, so there's certainly no way I could remotely access a buyer's device - before they've purchased, mind you - and select their shipping method for them. That's just completely laughable.

[imastawka]

(I'm slowly losing the will to live)

 

[davewil1964]

What a load of.

Very few, except for the sellers you have cherry-picked, offer multiple postage methods. Unless you dwell in a different universe to us mortals.

[lezned-toycollector]

And again, it's not about how many postage methods the seller offers.... it's the simple fact that the buyer selects the postage method from the available options. Only the buyer can make that selection, and it's impossible for the seller to have any input into that selection at all.

If you cared to look at the screenshots I provided earlier, you would see that even when the buyer has only one option, they still have to select that option to proceed.

Why do people have so much difficulty understanding such a straight forward process?

I shouldn't have to keep explaining basic eBay buying and selling procedure here.

Edit: and I didn't cherry pick anyone, so I have no idea where that came from

[repentatleisure1952]

I have never once as a buyer selected a postage method nor been offered any. I go to checkout & pay & bob's your auntie.