Seller cancelled order without my permission

[yokkiber25]

Netgear Wifi Range Extender

The seller cancelled my order without my permission and I can't seem to find way to leave feedback. I did NOT request to cancel the purchase. I won the auction for $33, and the options were an additional $15.35 for shipping, or free local pickup. I messaged him for local pickup as I was only a short drive away. He refused saying it was not available - that I would have to pay for shipping. I pointed out he was mistaken and offered the local pickup option in the listing. I was flexible and told him I was prepared to wait until a day it was convenient for him. But I said I would not have bid on the item in the first place with that additional postage cost.

I accepted it was possible he did not intend to offer local pickup. But I pointed out that he would still get $33 in the end whether I paid for postage or not, as postage is only supposed to reimburse the seller for shipping costs, not for a profit. The seller was rude and made a smart alec comment saying words to the effect of "if you still want this item, go to JB HI FI (a lot more expensive there)". For some reason I cannot find the option to leave feedback. I am disappointed we could not come to an agreement and he just canned it all, seemingly with no consequence.

Please help I'm fairly new to ebay, so not sure how to proceed. I really just want to leave a reasonable, factually based feedback comment. Something like, "rude seller, and cancelled my order without permission"

[springyzone]

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@ep000001 wrote:

We should petition eBay to make it fairer for the buyer by implementing a policy that, cancelled sales must pay the buyer a % fee.

In as much as the same principle that sellers sometimes impose a restocking fee, if the order is cancelled by the buyer.

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What a load of rubbish.

You show me any other sales site that does that. None.

 You try ordering from a supermarket, Target etc. Anywhere. And you'll regularly find an item in your order cancelled as not available. You'll get a refund and that is it.

I suppose the thought behind it is the consumer has not lost anything in the way of time or money. That part is true but I know it can be quite inconvenient if you were, for example (as I was recently) ordering something online as a gift and find out when your order arrives that part is missing. But that's life, things happen.

The reverse situation on ebay is very often true, too. Unlike just about every other site, people can buy first and pay later on a lot of things and we often read of buyers asking sellers to cancel or else just not paying at all. The buyers do not pay the seller any cancellation charge and although a seller can get a lot of the sales fees back, I don't think they always necessarily get 100% back.

Some restocking fees can be a turn off but I think they are meant to be, to some extent. It is different if an item is faulty as they are returned/refunded or exchanged with no loss to the buyer.

[gutterpunkz05]

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@padi*0409 wrote:

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@ep000001 wrote:

Also be careful who you take advice from in these forums, as most of them are sellers, and do not have your best interest in their agenda(s).

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I'm not a seller either, the FAR greater problem is with posters with limited knowledge of eBay's policies posting misinformation, out of date information or outright incorrect information.

Ring any bells ?

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Probably not Padi,  I think the Bells are probably like the lights, out of service.

[4channel]

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@ep000001 wrote:

"You can report them if you want, but eBay won't do anything about it - it's not a serious breach in eBay's eyes, unfortunately."

eBay will do something if it's in their best interest. Just one person talking about bad ebay experiences, especially making a video and publishing it on YouTube may cause it to go viral.

It could also indirectly cause eBay to lose revenue from otherwise new seller registrations, and current seller markets already registered on eBay.

Not only that, if  we as buyers become complacent to this type of seller behaviour, and not report such sellers, unethical sellers will dominate eBay.

I would report the seller to ebay, although that's what I would do, and not make it easy for unethical sellers.

It's about time sellers stopped selling items they cannot supply, that's just plain fraud, and no contract will allow you to hide from the legislation.

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I'm not in agreement with everything that you have posted on this thread but I will say that you have brought up some valid points. And yes, there are issues that need to be addressed and for that and on those I am in agreement with you.  I also believe that you haven't been given a fair hearing here which is somewhat sad.

I'm just a man who believes that customers should be treated fairly. I think you too are passionate about that, and there's nothing wrong with feeling that way. Some may not like it but their dislike should just be theirs.   I also believe that if sellers do the right thing and treat customers fairly and honestly, in the long run good things will happen.

People have lost their pride and we live in a more cut-throat world than we did some time back. When I was selling I always treated my buyers with respect and honesty and I did OK too. In an auction where an item was won at a lower than hoped for price, I never let it upset me., I was just happy to make the buyer happy.

[katistrophik]

It's about time sellers stopped selling items they cannot supply, that's just plain fraud, and no contract will allow you to hide from the legislation.

@ep0000

It is not fraud, it is not even close. It is called being out of stock, and while as a seller I never allowed it to happen, it can happen especially with high volume sellers.

Try to remember eBay is it's own little selling arena with it's own rules, and sellers who can't supply are frowned upon, which I agree with to a certain extent, but as to Australian Law this claimed legislation would NOT be prosecutable and it is laughable that you think it would be.

Have a think on this: the buyer has the ability to check before purchasing - feedback, where the item is located, star ratings, %, experience of seller, it is all there to be seen.

The sellers do not have that luxury - BIN means a seller has no choice to screen buyers. They can set up the parameters for those with strikes etc, but otherwise, it is just the luck of the draw. A seller also has no ability to leave negative feedback to warn other sellers the way a buyer can.

Even playing field - I thinnk not.

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[4channel]

That wasn't the part I was in a agreement with ep0000. I have to go now but explain more later. There were other valid points that this poster made.

[katistrophik]

All good, my reply was to ep000,  just always hit the first reply button I see [that laziness again]

[*tippy*toes*]

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@4channel wrote:

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@ep000001 wrote:

"You can report them if you want, but eBay won't do anything about it - it's not a serious breach in eBay's eyes, unfortunately."

eBay will do something if it's in their best interest. Just one person talking about bad ebay experiences, especially making a video and publishing it on YouTube may cause it to go viral.

It could also indirectly cause eBay to lose revenue from otherwise new seller registrations, and current seller markets already registered on eBay.

Not only that, if  we as buyers become complacent to this type of seller behaviour, and not report such sellers, unethical sellers will dominate eBay.

I would report the seller to ebay, although that's what I would do, and not make it easy for unethical sellers.

It's about time sellers stopped selling items they cannot supply, that's just plain fraud, and no contract will allow you to hide from the legislation.

---

I'm not in agreement with everything that you have posted on this thread but I will say that you have brought up some valid points. And yes, there are issues that need to be addressed and for that and on those I am in agreement with you.  I also believe that you haven't been given a fair hearing here which is somewhat sad.

I'm just a man who believes that customers should be treated fairly. I think you too are passionate about that, and there's nothing wrong with feeling that way. Some may not like it but their dislike should just be theirs.   I also believe that if sellers do the right thing and treat customers fairly and honestly, in the long run good things will happen.

People have lost their pride and we live in a more cut-throat world than we did some time back. When I was selling I always treated my buyers with respect and honesty and I did OK too. In an auction where an item was won at a lower than hoped for price, I never let it upset me., I was just happy to make the buyer happy.

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A fair hearing? I didn't realise this was a court of law. I best go back and read the policies again.

So it's OK for you to spout your dislike, but it's not for others? And before you ask what I am on about, 5G, fluoride and GM food, amongst other conspiracy theories that you try to ram down people's throats constantly, that only your alter ego agrees with you. Funny that.

You may have lost your pride (consipracy theories will do that to you), but I certainly haven't. I'm a realist, not a religious conspiracy theorist. My foil gets used for cooking, not making hats out of.

If I have an A-hole buyer, no way would I be bending over and taking it up the choofer to make them happy.

[katistrophik]

The last line

    

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