shows Delivered (out of time frame), but is Returned To Sender, how I get refund?

[funsoft]

Hello everyone.

How can I get refund?

The status in the ebay system shows Delivered, but far late after expected time frame and if you look the tracking history after "Delivery" statement it continues and end up with "Returned to Sender"

I bought and paid an item.

The auction was clearly written " Delivery: Estimated within 4-8 business days". The email I got also have Estimated delivery time frame.

But seller shipped the item on the last day of the written time frame.

Very long after all time frames the item arrived on the address and was immediately Returned to Sender because the address is not actual any more. No one have signed that "Delivery", package just have been returned to sender

However, ebay page shows Delivered but if you open the tracking history after the record Delivered, tracking continues with Returned to Sender in few more records showing that

Now the seller have both, the item and the money and refusing refund.

I opened ebay case "Item not received" to get refund . The seller refuse and no communication. If I escalate the case will I get refund? What can I do to get refund?

[funsoft]

I have tracking number, it show when the item is shipped.

Payed with paypal immediately, payment cleared immediately

I am not receiving refund after I opened "not received item" dispute. Maybe I have to escalate

I hope for refund because the seller did not ship in 1-3 business days, auction is not marked as long shipment, the seller accepted rule 1-3 business days to ship when the auction is created but did not ship.

The postman has brought the parcel long after all delivery terms that was written (in emails and ebay estimations) I was not on the address, and item has been returned to sender (which is shown in the same tracking history)

So it is not AusPost fault, it is seller fault to ship item in accepted terms 1-3 business days after payment clears. And because of his failure now he have BOTH the item and the money.

[lyndal1838]

You cannot get a refund if the seller can prove that the item was shipped to your address as recorded in paypal...and was received at that address.  You have already stated that this is the case.

You cannot claim a refund because the item was not posted in time to get to that address before you left.   You cannot claim a refund for late delivery.  You cannot claim a refund when your address is incorrect in paypal.

Is there any part of "You cannot claim a refund" in this case that you do not uinderstand?

[funsoft]

@lyndal1838  So according your logic someone can buy concert tickets and if seller don't ship the tickets as is the auction time rule the buyer will receive tickets long after the performance and will not get refund? All because it's seller failure

Why you not try do this, just ship some tickets after auction time rule just to be delivered after the performance and see will the buyer receive refund or not after? Have you tried this?

[i-love-my-sheep]

What part of IT'S NOT THE SELLERS FAULT YOU DIDN'T CHANGE YOUR ADDRESS IN PAYPAL do you not understand? Did you not know where you were moving to a week or 2 before you moved? Did you only find out the day of moving where you were moving to? Why didn't you change your address on PayPal when you knew you were moving for any purchases you may have made that came close to moving day?

Most of your purchases came from China or Hong Kong. They are reknown for not marking items as posted. It is also not uncommon for things to take 2 months to arrive. Did you change your address for any of those transactions, or will they all end up at your old address too?

I really don't think you're listening to any of the advice you've been given here. You won't win a dispute, the seller can prove the item was delivered. You won't win a dispute, regardless of whether you escalate or not because you gave the wrong address to the seller.

As for buyers having no rights, that is the biggest crock of cow doo doo I've ever heard. Try being a seller if you want to know about no rights.

[i-love-my-sheep]

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@funsoft wrote:

@lyndal1838  So according your logic someone can buy concert tickets and if seller don't ship the tickets as is the auction time rule the buyer will receive tickets long after the performance and will not get refund? All because it's seller failure

Why you not try do this, just ship some tickets after auction time rule just to be delivered after the performance and see will the buyer receive refund or not after? Have you tried this?

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No, the buyer won't get a refund because there is no buyer protection on those items. I have seen auctions finish AFTER the event listed on the ticket, so that is a pretty stupid scenario to give. Plus, we're not talking about concert tickets here, we're talking about the fact you didn't change your address in PayPal. The policy states that a seller MUST post to the address in PayPal. If the address is wrong, it's NOT the sellers fault. It is the buyers fault and no amount of ranting and abusing forum members is going to change that fact.

Taking bookings for the brick wall again!!

[funsoft]

I gave a correct address according ebay time rules and within given time frame that was my correct address!

From where to know that the seller will not ship within 1-3 business days as is stated in auction? How to know that seller will ship after 2 weeks when is end of delivery time so the item will arrive beyond any estimated time frames? And how you will describe it in the shipping edit box, technically impossible? can you imagine that?

May be I have to buy crystal ball or to throw Taro cards to show me the future what is the seller intentions? 

[lyndal1838]

So are we talking about concert tickets here?

Why are you so reluctant to give us an item number or a tracking number?

I just think you are annoyed with yourself and taking it out on the seller who is not to blame as far as I can see.

Maybe if you give us the whole story you might get a different answer but it just seems strange that you will not give us any hard facts.

[davewil1964]

Still waiting for the item number.

If one was cynical, which I am, one would suspect you know you don't have a leg to stand on and are having a vent in the guise of asking a question. Your attitude is certainly not going to enamour you to many people.

Edit: Snap, Lyndal. Slow typing...

[i-love-my-sheep]

I think it's a set of headphones because that's the only auction he has recently participated in. The rest are BIN's that came from Asia, HK or Korea.

As far as the OP goes, if they are going to blame everyone but themselves, then maybe eBay is not the place for them to buy. Sometimes you have to take responsibility for your own actions. Yes, you do. Just because you were raised in such a way that it's always someone else's fault, you won't get away with it here. So much emphasis placed on the word ESTIMATE. It's an estimate, not a given.

If you look under the postage tab in the listing, it says the seller USUALLY posts within X days. It doesn't mean they WILL, it just means they usually do. It's in their best interests to.

As far as the address change goes, if I knew I was moving some time in the next 2 weeks and was buying online, I would have put the new address even if the parcel was sent express. Things happen. Delays happen. I landed myself in hospital last year very unexpectedly. I managed to explain to my husband about sending invoices, where to find buyer addresses etc etc. If I hadn't, then it would have been 2 weeks until buyers had their items posted. When you are tied to a hospital bed, you can't get to the post office. 

What? What's that? Sellers are human beings? They're not robots? Wash my mouth out. How dare I talk utter rot.

The ONLY way you are going to get your money back is by asking the seller for it. PayPal WILL NOT refund you because the seller has done everything right. If the seller refuses, you can take them to court to get your $99 back, but it will cost you several thousand dollars to do it. 

I do not condone the actions of the seller keeping the money and the item, but PayPal can't help you.

I think it's time I left this discussion because I'm getting that brick wall feeling again . Not to mention those other feelings too . This conversation is all too familiar and I wouldn't mind betting this is account number 3. It's too much of a coincidence.

[digital*ghost]

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@funsoft wrote:

I gave a correct address according ebay time rules and within given time frame that was my correct address!

From where to know that the seller will not ship within 1-3 business days as is stated in auction? How to know that seller will ship after 2 weeks when is end of delivery time so the item will arrive beyond any estimated time frames? And how you will describe it in the shipping edit box, technically impossible? can you imagine that?

May be I have to buy crystal ball or to throw Taro cards to show me the future what is the seller intentions? 

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If the seller said they will ship within 3 business days, then they should have shipped within 3 business days. I think that's an important point and I agree with it. If they took two weeks to hand the item over to Aus Post, then there's a problem. 

The most important thing at this point in time, before you can get the most appropriate advice is: are you able to confirm that the package has been delivered back to the seller (I asked earlier, but it hasn't been answered yet). 

You said the package has been marked as returned to sender, but it's not clear how long ago that was. If they took two weeks to post it, however, then that would put the postage date sometime around the weekend 10-13th April, add at least two days for delivery (usually a lot more if interstate), so attempted delivery yesterday, the 15th? If the timeframes you mention are correct, I would be very surprised if the seller has the headphones back in their possession at this point in time, and  no seller will refund for an item before it is back in their possession, main reason being, for all they know you were at the address and marked it as RTS after taking delivery and tampering with the package (you did say the tracking shows it as delivered, then RTS).