Why is the messaging feature so awful?

[michael54284]

I can't upload pictures when asked for them, I can't see previously sent messages.

Please tell me I'm doing something wrong rather than the service being horribly designed.No option for uploading imagesNo sent?

[twyngwyn]

You're in your Inbox......go to SENT items

[michael54284]

There's literally no sent option.

You have to go back to the 'CLASSIC' view to get the 'Sent' option and even then, it doesn't show all my sent messages.....

[twyngwyn]

I'm sorry, I can't help you.....go to HELP at top of page & conduct a 'live chat' with eBay rep...good luck!

[michael54284]

As you can see, I have sent messages but they're hidden in the Return Details tab. I don't understand why they wont show up in My Ebay: Messages

[imastawka]

Where it says "We've updated messaging.  Try it now"

Have you clicked on that link?

I don't see why you want to upload messages for a change of mind return - unnecessary IMO.

[imastawka]

Sorry.  Too late to edit.

I meant upload photos for a change of mind return.

[michael54284]

In order to accept the return outside the 30 day window, the seller has asked for photos of the condition of the package. I assume to rule out any funny business.

[michael54284]

When I clicked on that it's the 2nd image on my original post. It doesn't show any sent messages.

The whole thing is a UX nightmare that needs updating.

[davewil1964 · Accepted solution]

With a case, all messaging is within the case.

I had one recently and could see both sides of the conversation, so I'm not sure why you can't.