eBay

I want to send an invoice for a item I have sold, which I listed as pickup only, but now want to send via Australia Post. The invoice screen won't allow me to add postage. Help! ... View more

Is there a company in US where my item can be send too and then be posted on to Australia ??? ... View more

Trouble tracking my purchase as a guest after regestering with eBay have not received items yet due date has passed  please email your reply as find your site hard to follow ... View more

Hi All   Anyone selling to international buyers? Which one are you using for the shipping   - tracking only - signature only - or both   Thanks for the input.   Cheers ... View more

How do I resolve this.  Postage to buyer was listed as $10.40 but buyer only paid $7.75 which means i will be out of pocket on the deal.   ... View more

(PaisaPay ID 44178672578) "Anti ultraviolet Two 6 Person Outdoor Camping Tent Portable Tent Tant Portable" (Item ID: 262689011301) Full item not delivered.   ... View more

How do I contact global shipping so get them to combine my items into the one parcel and save on shipping costs ... View more

 I was using the ebay global shipping program but the option has gone from my sell your item page.    What has happened? ... View more

the residential postal address i shall be moving to very shortly  has no secure delivery area can i have future purchases delivered to a post office box   i understand i can pick up  from woolworths  but that is not always an option   requiring a prompt answer   thank you ... View more

I won a pair of boys school pants on eBay for the starting bidding price of 99 cents + $6.30 postage. I was the only bidder. I paid via PayPal on the day that the auction finished then the next day I received this message from the seller:    "Hi Jessica I'd like to inform you that despite the postage price recommended by ebay, the cost if postage is $7.60 rather than $6.30. I would greatly appreciate it if you would pay difference of $1.30. Nevertheless, i have posted the item today for you so you will receive it soon. Kindest regards Denise"   Am I honestly expected to arrange payment for $1.30 to seller because she incorrectly quoted postage in her listing? i can't believe that someone would even ask a buyer this, let alone bother for $1:30   Any advice would be greatly appreciated, thanks ☺️ ... View more

I am the seller. I sent a pre-paid parcel over a month ago to the buyer. They have just now contacted me to say that the parcel has not arrived. I had lodged the tracking details with Ebay, and when I checked them it says that the parcel  is "in transit".   I have opened an enquiry with AP. Can anyone please tell me how long do they usually take to follow up? I think I read somewhere at least 10 days?    Also, what is the process for refund? Do I refund the buyer automatically and try to make a claim with AP, or do I get the buyer to open an undelivered item with PayPal?   I'm not sure as this has never happened to me before.   Thank you in advance.      ... View more

My tracking for my parcel said returned to sender and then returned parcel shipped? Does this mean that the parcel has shipped or has been returned to the sender? ... View more

Hi everyone,    I have searched high and low for an answer to this before posting. So here is the problem and why I am seeking a solution. Australia Post is hopeless and getting worse with standard delivery. I sell bearings that quite often customers purchase in small quantities, I offer free postage which is regular post and is built into the price. I offer Express Post as a 2nd option. My eBay customers are selecting Express post less than 10% of the time. On my website I offer the same postage options yet 90% of my website sales select Express Post.    We are having delays of sometimes 2 weeks before customers are receiving their items via regular post and other items are disappearing all together. I would scrap the free delivery option except eBay prioritises it in rankings and we would definitely lose sales, the only thing I would like to do which we have done on our website is to make the option more prominent. Can anybody suggest anything?    Here is an example of a listing where you can clearly see the Express Post logo on the product description: http://www.ebay.com.au/itm/Aussie-Bearings-Precision-High-Speed-Bearings-Heat-Resistant-Proven-Quality-/151628723903?var=&hash=item690a3b2a9d Any help would be greatly appreciated! Kind Regards Trev ... View more

HI,    we recently purchased a cooktop and opted for Tamanela to deliver, however it has now been well over two weeks and the itme has not arrived.   Do you have a contact for Tamanela so i can follow up?   Appreciate your assistance with this ... View more

We are receiving many replies from buyers stating that items have not arrived  on the dates as specified by Ebay  on the order.  How can I stop  the message from Ebay specifying a delivery date once order has been placed as the Aust Post service seems to be always slow with deliveries ... View more

Please correc the postal address! my address have been updates last night. Please let me know if I get the item that I bought for the correct address   Cheers,    ... View more

Please change the postage address ... View more

Hi What is the usual time factor receiving a parcel from Sydney to Israel by parcel post airmail economy.thank you ... View more

Hi, for the life of me I cannot find where to submit complaints/feedback, so here it is!:   I bought an item on ebay (case number 5116478283). firstly i didnt receive the item. secondly I was asked by Ebay to wait an extra week while the Seller has a chance to resolve. After not hearing from the seller after 1 week I contacted Ebay and was told to contact Paypal. So i've now contacted Paypal and have been asked by them to wait 10 days wile they attempt to resolve. That is a total of 2 to 3 weeks waiting time! surely this can be reduced.   I am currently unsure if I should re-order the much needed item from a different vendor, wait for a refund, wait for the original item or if I will even get my money back   Not to mention the amount of correspondance and time I have had to spend resolving the issue.   regards jason smith ... View more

I am getting sick of ebay incorrectly under-quoting my Australia Post Standard Airmail to international buyers. Often I have to pay at least $3.80 more than my buyers were quoted, sometime up to $7. In the past, I have phoned both ebay and Australia Post and they just blame each other for the mistakes. My only option is checking postage for different countries after listing my item and (during a live listing), then revising it and manually adjusting the price by adding a handling fee to suit. Is anyone having this problem? ... View more

How long can a seller wait to post an item. I purchased 8 days ago and seller still has not posted. Cheers Sandra ... View more

i bought Depression glass juicers, and received this from ebay RESTRICTED ITEM Dear terry,  We are writing to inform you that your recent GSP transaction from krookkidd_1 cannot be completed.  The item was stopped at the Global Shipping Center, and has been restricted from international shipment. The item will not be shipped forward to its final destination. yet i have bought lots of these type of items throught ebay in the pass question 1 why is this item restricted as not on restricted list question 2  how to contact ebay re this as they do not have this topic as one you can contact on question 3 this is not good for seller's or buyers when ebay can cancel one item and yet couple weeks ago received same type glass uranium glass  and most of my uranium glass collection was bought overseas, question 4 will the 2 other items that have been sent will the same thing happen ... View more

Hi There,   For this case, the buy ask for the replacement, we have arrange the pickup and also sent the replacement to the buyer   As we have sent the replacment, we don't need to refund to the buyer.   Please let me know how we can finishlise this case, what we need to do or my customer need to do   Thank you.   tcsworld2010 ... View more

Can someone suggest a cost effective courier service for packages outside of the Auspost criteria please? Nation wide delivery with pick up from Brisbane ... View more

I don't sell often but when I do I use ebays create postage label service that creates an aus post label. Ive never had any problems with deliveries through this service however I have a buyer who claims to have not received the item despite the tracking saying it was delivered. Ive told the buyer that i have submited an enquiry to australia post and told him to do the same. Im hoping that the item is found and delivered but incase its not im wondering wether or not I will be forced to refund them even though I did everything correctly on my end,    Thanks in advance for any help and sorry if this is a common question been reasked but i haven't found any information on this when using ebays create a label services. ... View more