eBay

Mailing tube with a much desired Art Print was shipped by seller by USPS to Pitney Bowes in Erlanger Ky (Distribution Center).. was tracked and received by the Center....  on 28 Dec 15  from that point on  NOTHING...   Seller concerned but out of his control (and not to blame)... Requested Ebay intervene to TRACK and find status -- only to receive an email (within hours) that item was "LOST" and a refund issued....   This is CLEARLY WRONG and not acceptable to me.. I want the article FOUND and shipped.  Was there THEFT ?  If an item is recoreded into Global Shipping system by Piteney Bowes as RECEIVED and then "disappears"???  Highly unlikely -- why can't they SEARCH for it!!!   I am not boycotting any item with Pitney Bowes postage and informing sellers of same and to CHANGE shipping terms if they want a sale     ... View more

I made two purchases on Ebay for $803 with free shipping of goods, I have recieved an email from ICON Music asking for an extra $55 for shipping, when paying there were no indications for extra shipping costs, as it was made very clear SHIPPING WAS FREE, I feel this is very bad business practice, and I do not feel obliged to pay the extra $55 as this was never indicated in the sale trasaction, they have accepted my $803 and I have purchased with the understanding shipping is FREE, can you PLEASE help me here? as I feel they will not send my products until they get this extra $55, I have done the right thing here, they should have made very clear indication to extra cartage costs if there ever was, this should have been attached to the initial figure and made clear on the final TOTAL???     KInd Regards. David Cardwell. ... View more

i oredered a mens watch from ebay. its been more than the estimated time ebay told me for my order but still i haven't received my order yet and the ebay is not replying to my emails too. i dont know what todo and how to contact them.plz help me ... View more

BOUGHT ITEM FROM US.  IT MIGHT HAVE BEEN DELIVERED BUT I WAS NOT HOME.  WHAT HAPPENS NOW?  ... View more

I bought something as a guest and didnt receive my order. I cannot leave feedback or "track" my order. I receive the following message: ERROR - DEPRECATED_GUEST_ORDER_DETAILS The seller ID is:  shreyasastamall  ... View more

I was sent a cheapish set of Headphones from China (free shipping). The Headphones were bubble wrapped and in a postage bad not box. They were damaged and irreparable - I sent a photo too. I see no point in disputing it with Australia post because of the poor packaging. The buyer asked me if I could glue it back, which of course cannot be done. The buyer said their company policy was to send the damaged item back to obtain a refund. The cost of shipment to China was more expensive than the item itself. 1. Do they pay for the return shipping costs as well as the item? I am happy to receive a replacement pair instead of a refund but seller says it could be from 25 to 40 days. If I accept this offer, can I still try to claim it with PayPal if the seller is being dishonest and I, a) receive another damaged pair because of poor packaging, or b) won't receive it at all? What is an acceptable time frame to wait? ... View more

soon after i started getting emails about a cart full of stuff i ordered i realized that i sent i to the wrong address. I changed changed it on my account no what can it do? ... View more

how long does it take for a package from ebay to ship from china to perth ? thank you  ... View more

my package from <Removed> has has not arrived need to know the where abouts of this package ASAP   cheers ... View more

Just trying to figure out when looking for an item and noticed free postage. When you go to the item, they have varying postage as in around $40 to my area. I checked their shop and all is the same free postage but not free postage on the item page. They should not be allowed to do this(false advertising) but I can't see where to report this seller. ... View more

WNDirect  any one heard of them before     Part of GSP ??   Won't be buying with GSP sellers any more unless the system gets fixed. Global Shipping Program or Global Shipping Scam.   item from US to Australia.  Third world shipping service it turns out. tracking said Dispatched not sure if it is within Australia ?? then gives invalid tracking number.   rang customer service was first told that it was still in the US  Erlanger, no may be in Australia With WNDirect ?? There tracking said "Dispatched" in big letters  with a link to another service when going to the next service "Auspost" given info that it is an invalid tracking number . Then tried Copy paste all other numbers from WNDirect to Auspost and one said "eparcel" with no events currently found. Listed as with WNDirect since 21st lnow 24th and no trace can only contact WNDirect via a number in the United Kingdom ? Parcel Is ment to be In Australia. so where is the parcel??   I will now have decided to think twice about purchasing items that have global scam postage was ment to be better service back to the dark old days of the postal system post and pray  it would get to its destination in a month or so.   Last week 15th purchased a second item the same as the one via eBay from a shop in the US after the eBay purchase. Ups first class international 4-5 days tracking knew exactly where item was $25 to Australia  now in my hand.   GSP posted on 14th  14- 28 days est tracking could be days behind item $70 to Australia,  GPS customer service don't even know we're items are.   has any one else had items via WNDirect never heard of them until this shipment even GSP didn't know " guess their a GSP partner" is what I was told      Global Shipping Prgram. == Global Scam Program. Get more $$ provide less service.   DHL for the same item quoted $65 3 days     So why dose it take GSP weeks and they don't know were the parcel is.   eBay it is time to sort out your house stop extorting your customers fix GSP  Very disappointed in what eBay have done with their shipping system . found that it's just as easy "e shopping" for items in the US as using EBay without the added expense of fraudulent shipping and PayPal covers better than EBay as the eBay customer service said if the parcel doesn't turn up PayPal will be responsible to refund any way.not the GSP.              ... View more

I sold an item to a Singaporean buyer on 15/11/15.  I posted it on 16/11/15 after photographing the packing, and PO transaction.  The buyer emailed on 1/12/15 regarding the non arrival.  I instigated an Auspost missing parcel complaint on 1/12/15.  On 16/12/15 queried Auspost re their progress report, without success.  When I emailed the buyer with this useless info he opened a 'item not received' action with eBay.  I understand his motives and am prepared to provide a complete refund.  He has the PO photo showing that the parcel was posted and that the parcel address was correct.  Do I have any redress with eBay or Paypal for what will be my out of pocket expenses, or am I left with the tedious process of trying to get compensation from Auspost?  Thanks, Lee. ... View more

I needed a drive belt for a printer, found one from a US supplier and since I needed it in a hurry, paid for expedited international shipping to Australia which cost more than the drive belt.   3 weeks later and the item is still at GSP in the US. It would have been faster to put the drive belt in an airmail envelope. Cheaper too.   Ebay's global shipping, wgen compared to Amazon's as an example, is way past a bad joke.    I've seen enough eBay community posts about people fed up with GSP to think that it has to be hurting US resellers with International customers. If it's GSP in future, I won't buy. ... View more

I have a buyer who lives in the USA but wants items they just purchased to be posted to a local Australian Address.  They messaged me before the auction finished that this is what they wanted, and I agreed if Ebay & Paypal were happy for that then I was happy, and gave a quote for postage to the suburb in Australia.  I was careful to stipulate that in my message.   I sent her an invoice with the postage figure agreed, specified that it was for the local postage, and not to her ebay USA address, and that she should change her postal address to the local Australian address when paying through paypal.  She's just messaged me that paypal wont let her change her address to the Australian address, that its coming up with a message that I dont post to that location.   She sounds legit, and is asking me to help her work out how to do it.  Is it something I need to fix at my end, in either ebay or paypal or is it something she needs to do?  I dont want to go outside ebay or paypal, I'd rather cancel the transaction.   Thanks in advance for any advice you can give. ... View more

A seller won't reimburse me for return postage because he wasn't happy with my feedback. I have emailed Customer Support but still haven't received a reply from two days ago. How to resolve? ... View more

I would like to change from "local pickup" to standard registered postage for an item and add the postage cost to the invoice.   There is a drop-down menu that I can select the new delivery method. However, when I select and recalculate it deletes and goes back to local pick-up.   I even tried to add the postal value to add / subtract seller costs and it cancelled too.   Your assistance would be most helpful. Thanks! ... View more

Hi, just wondering if my schol pedi item # 261991664897 and coming from China and still on track by the 19th December   very worried that it may not come now after reading that they are no longer legit   Cheers ... View more

Hi;   I think thah the address shiping is incorrect. But the buyer said that I had to contact with ebay to correct it.       Please I need responses as soon as posible. I will appreciated that   Best reagards;   Arisely Morales   ... View more

I cancelled an order but the courier came with the package. I did not accept it. Will I need to pay  for  the return freight ? ... View more

I have checked that I have the correct weight for  a 3kg ebay satchel but I cannot get the postage calculated so I can print the label. Admin suggested try another browser (am using chrome) so have tried firefox, internet explorer as well but I keep getting the same result. Their only other solution was to contact Australai Post. Was just wondering if anyone else has had this problem and if they managed to solve it. ... View more

 One of my customers says she didnt receive the items and wanted a refund, But to me it is a bit early to receive her package on standard flat rate international shipping.    where can i find the estimated shipping time...? ... View more

I have bought ANALOG SPHYGMOMANOMETER BLOOD PRESSURE METER MEDICAL STETHOSCOPE SET KIT + BAG Estimated deliver: Fri. 20 Nov. - Fri. 27 Nov Till now I didn't receive that item with in you estimated time. In 29 November, Sunday we are going to overseas for 6 weeks. I have bought for overseas as gift purpose. So now I want to cancel and back my money. Please take necessary action and let me know  ... View more

help...i sent one lot of goods to the buyer with the postage...she then ordered more items and refuses to pay the balance of the second lot of items and i have contacted the buyer and she said she has paid for the postage...ah yes but only the first lot...i have offered to deduct the first postage off the second and she still refuses...i don't want to leave neg feedback i just want the money i have outlayed paid...anyone know what to do...help... ... View more

I am a seller and I am just wondering if I am I legally obliged to provide a refund if the buyer says the item has been lost or destroyed in transit by Australia Post? ... View more

Will eBay be adding the 5kg satchel to their print-from-home range in addition to the 500g & 3kg?   The 5kg box costs a lot more than buying a 5kg satchel from the post office (@ $16.24 each). Pack & Send is also higher than this. Just wondering if eBay are going to introduce the 5kg option so we have the convenionce of creating a label (which automatically loads tracking onto the sale) and a 10% discount. ... View more