Under the new restrictive payment process system introduced, eBay now purposefully overcharges selling fees and by default GST when a part refund is given to a buyer. The seller is still charged on initial total sale. This is contra to GST practice/rules in Australia. No matter what amount of sale is refunded the associated costs are also to be included in the refund calculation. I believed overcharging in particular GST is illegal - charging on money not paid/kept by the seller. I attempt for such a long time today to get this rectified and adjustment made to an adjusted sale (part refund given to buyer). The CS staff was willfully ignorant, refused to recognise overcharging, unhelpful, lacked capacity to grasp the concept, refused to give me Ebay mailing address (yes, happy to try old school letter of complaint given online support fails in almost every instance I have had), and hitting my head against a brick wall (almost felt like I was talking to Trump - facts and figures meant nothing for action or evidence). And I'm just an individual clearing out my wardrobe items lol - not business etc. Ebay position is that no-one gets fees adjustment now under their new payments system - which now results in overcharging and keeping overpaid government taxes when refunds are processed between seller and buyer. Where to go to??? Will I be forced to lodge a complaint with Australian Tax Office about the Ebay practice if Ebay refuse to fix this (i.e. Ebay collecting overcharged GST resulting in tax rate over the legal tax rate) ?
... View more
