I sent an item on the 28/5/13 interstate with Australia Post using Parcel Post with signature on delivery.
After a few days I went to check on the tracking of this item, and it still was not in transit, it was still in the accepted by customer stage. So I went into the Post Office I sent the parcel at, and asked them why this has not been sent. They assured me it was collected but for some reason it was not scanned to show it's movement.
A fortnight later the buyer contacted me saying he has not yet received the item, so I called Australia Post and opened up a case with them. I was told that I would be contacted with updates, however this never happened. I had to keep calling to chase it up for more then 3 weeks since my initial complaint. Finally they tell me that it is going through the compensation process because they lost the parcel. To my understanding Australia Post offers $100 insurance automatically with every item sent, so I already assume this is what they are going to compensate me with. The only problem is it cost $78 just to post it, and the item was $181.
Where I am going with this is that I have done all I can to help the buyer, and I will be out of pocket once I have refunded him due to Australia Post's negligence or perhaps a dishonest employee. So after all this I still cannot control the feedback I receive from the buyer, so does eBay's seller protection protect us sellers from receiving bad feedback from things beyond our control?
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