2016 Seller defects

[bradcon02]

Hi, 

    i was just looking at Ebays test report on my last months sales,as it would apply to next year.I have a 1 day handling time and Ebay says i would have gained a defect for a sale on Friday the 9th,which i posted on Monday the 12th with tracking.Late delivery to carrier is the reason given so im wondering when they expect a Friday sale to be posted,on Saturday ?

                If this is the rule they are implementing,i will have to increase my handling time  or get defects every week.I looked carefully at there report,can anyone tell me if im wrong please.

Thanks Brad                                                                   

[spicy-pickles]

I'm using Aust Post and tracking shows the lodgements scans but still received defects, so it doesn't seem eBay take this into consideration.

[clarry100]

Well that sounds totally wrong.
Get on the phone to eBay and if your tracking shows lodgement inside your handling time I'm pretty sure they will remove the defects.
But they really should not have been recorded.
Will be interested to hear about the result

[designers*n*more]

The defects for Australia Posts late delivery are going to get a lot of sellers into trouble. I have 6 from late AP deliveries. No buyers left late postage defects so the whole thing is flawed. It shouldn't come down to AP late deliveries unless the buyer marks it late. eBay just seem to try and make things even harder for sellers!

[davewil1964]

If you are not prepared to get a lodgement scan, DON'T upload tracking details. And remind the buyer of the ramifications of ticking 'No'.

The only way you can get a defect without buyer input is where you post by parcel, don't get a scan within your handling time, upload the tracking, and it arrives later than eBay fantasy estimate.

[designers*n*more]

Tracking is uploaded as soon as the labels are purchased via eBay. Some days I can't get to the post office by 4pm as the PO parcels are collected at 4pm. If I can't get to the PO I post the parcels that day in the red street boxes. Yesterday (Wed) I waited 30 minutes in line only to be told the deliveries won't go that day and to put the the post box outside! So it's not like I'm doing anything wrong yet will get slapped with AP defects (not buyer defects) if the parcels arrive late.

[clarry100]

In this case I would have continued to stand in the line and once I had that lodgement scan then drop them in the red box outside. After that no matter what AP do with them (apart from total loss that is) then you are protected. Well... even if they totally lose them then you will still have the proper seller protection in place.

The only real way to protect yourself from these late delivery defects is to ensure you have that lodgement scan event inside your stated handling time.

[lane-ends]

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@davewil1964 wrote:

If you are not prepared to get a lodgement scan, DON'T upload tracking details. And remind the buyer of the ramifications of ticking 'No'.

The only way you can get a defect without buyer input is where you post by parcel, don't get a scan within your handling time, upload the tracking, and it arrives later than eBay fantasy estimate.

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Problem is if you use ebay labels or C & S it happens automatically.

You are correct though partial tracking dobs you in and you are guilty unless  buyer says otherwise, or you can prove otherwise.

[lane-ends]

If they are going to persist with this then they have to drop street box lodging as a promoted shipping option, as that is essentially entrapment.

How can sellers be penalized for following Ebays shipping instructions, simply because promoted method does not give evidence they require.?

[black*poppy]

Clarry I don't think that AP would let you take a parcel outside to the red box once scanned.  Once the parcel is scanned it's the responsibility of AP so you can't take it away again.  How would the counter staff know that you really will post in the red box after? (ie you could use the lodgement as proof you posted it and then take it home and put an inquiry that it's lost after the appropriate number of days. Regardless whether you know you're an honest person etc etc or how well you know the staff at your local).

I would have stood in line to lodge it and let AP take it away the next day.  So the buyer gets it a day later.. pfft.. at least I would be covered.  That's the action that ebay promotes, not actually providing good customer service.

[lurehouse]

This whole new deficit system is desigined to get rid of small to medium dellers as ebay know we do not have the turn over in sales like the big chain stores such as Hardly Normal. They know if will eventually catch up with us and we will go down in the searches sooner or later, they just keep making it harder and harder................