Becoming more difficult by the hour

[mbselections00]

I just love seeing this at the top of Selling Manager   (NOT)

Selling Manager Pro Summary
Last updated:Nov-10-14 12:06:25 EST*
Improve your selling experience on eBay

The best way for me to do that is for you to fix your hopelessly broken systems

Have just had a conversation with a gorgeous customer, ever so patient - she just wants to pay for her order !!

No longer a simple task !!

I will just state here, this has been going on since Saturday and is for 3 bracelets I made changes to suit her special requirements (at no extra charge) as they are very special breast cancer bracelets (I won't go into all the details, suffice to say, this lady of all people does not need these hassles)

After two attempts, my lovely lady received her second Combined invoice - noticed it in her emails, and decides to attempt payment from the email this time, so tries to log into eBay - wrong Password ! Next attempt - you need to reset your Password (now, she's already getting annoyed because she did this a few months ago).  That now done, she proceeds to pay and realises, the invoice is not for enough - it has now uncombined itself and she is only paying for 2 same size bracelets and postage.  So in desperation she pays and hopes to receive another invoice with adjusted postage.  Fortunately (?) while all this is happening I notice she has paid for 2 instead of 3, so I ring her, to apologize profusely and try and explain, I am not incompetent, it is the system at fault - unfortunately I'm not sure she is convinced

She is not a regular eBay Buyer, so totally unaware of all the issues - her main point, (as we all know) was - most buyers would just give up and go elsewhere because it's just too hard here now !

And we wonder why sales are down !

When are eBay going to fix there stuffed up system so that we can go about running our businesses professionally and efficiently ?

Sorry, it's only Monday what a start to the week !  And sorry to vent - just had to let it out, so thanks for listening 

[mbselections00]

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@jensmanchester-australia wrote:

Sounds like your buyer is using a mobile device to try and make payment - it is well known that there are big problems with combined invoices if buyers are using the ebay app.

As far as emails not going through - my guess would be that it is an issue at her end and nothing to do with ebay.

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Thanks jen,

Yes, I've heard all the talk about the mobile app, but I've had it happen with customers using both a mobile and a desktop, this one was just the final straw.

And as for the emails, not so sure about that - because when I sent the Combined invoices, the number of invoices sent increased to 2 for all items - then after she was able to pay for two items, the remaining item then showed - no invoices sent - as I mentioned earlier this wonderful customer did not need nor deserve all this carp (she lost her sister just two weeks ago to breast cancer and was buying pink cancer awareness bracelets for herself and two other sisters).  I cannot convey how distressed I have been over this bungled mess, not because of the system so much as because this should have been a simple transaction - the unreliable, inefficient & totally unprofessional system in no way reflects the way I like to operate and I feel so bad for my customer.

Sorry, I'm just really upset about the whole mess

PS  She has now received the second invoice and paid and the bracelets are on their way to her

[mbselections00]

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@cmcoins2000 wrote:

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The truth is eBay should be apologising to this poor buyer.

No only is she 'new' but is a buyer - the very person eBay are trying to attract.

How on earth do they intend to do this with the way things are going.

Another truth is the Chinese rubbish & all those biggys (DS & TGGs etc) are doing their bit to ruin the whole site also.

Talk about NEGS & NEUTRALS.

THEY ARE GIVING US A BAD NAME.

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Yes Helen, they certainly should be and I'm quite sure this beautiful lady will not be rushing back here any time soon

Once again - Thanks eBay !

[twyngwyn]

[imastawka]

Is that what I think it is?        Cos that just got scared out of me

[cq_tech]

I was hoping it was a chocolate soft-serve ice-cream, but I suspect it's actually Mr Happy.