Bit of a problem

[drouin4]

I sold a new tablet nearly a month ago, only took it out of box to test and photograph. Worked perfectly.

Posted express to buyer in Australia, it sat at his post office for a week before he picked it up. Later I checked his feedback he is in Hong Kong with AU mailing address.

Now he is now claiming he resold it new to a NZ customer and apperently they said screen burnt out and wifi don't work.

Warranty is now nul and void as it was supposedly sold to NZ.

I have asked him 4 times for a copy of the NZ invoice, name and phone number, he is just beating around the bush asking where to send it back to me. Wont give me any info on them.

I don't believe this is the same tablet that I sold to him or even if he has resold it.

I called ebay and they said he has not sold 1 of my tablet models to anyone, NZ or anywhere. He sells tabs and phones on ebay.

When I told him I checked and none of my model tabs have been sold since mine he is now he is claiming he didn't sell it throught ebay. He still refuses to give me the details of the supposed NZ buyer.

I have all the serial numbers photographed of mine.

Ebay said to communicate with the buyer which I have done from the start.

Has anyone gone throught this sort of thing and what did you do.

Thankyou

[dazzledayz]

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@juliew5030202 wrote:

I received an email yesterday saying they are reviewing his case, this morning I woke up to find his paypal payment has been taken out saying payment pending.

Should i ring ebay again or paypal?

Thankyou

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Ebay and PayPal are separate companies so if PP are fiddling with your account balances deal with them.

I'd be inclined to send PP an email letting them know that as the transaction is in dispute, if they remove funds from your account you will lodge a formal complaint with FOS (Financial Ombudsman Service).

That move often seems to get their attention.

[englishrosegardens]

If the money is still there but just on hold, this is normal procedure while a case is being reviewed.  The hold (or refund) happens in paypal but ebay instructs them to do it, so it's not paypal who's fiddling with your money if a case hasn't been opened through paypal.  

Have a look at the case on ebay and see what it says in there, if that's where the original case was opened (I read all of the thread, I just can't remember the details, but I'm pretty sure it was an ebay dispute, not pp).

[*tippy*toes*]

I'd be calling eBay again and reminding them that he has onsold the item and it's HIS buyer claiming it doesn't work, not him. If they close the dispute in his favour (which there is a chance they will if he asks them to step in and help), I would be demanding the tablet back. I doubt whether he'd be able to get it back. I would even go so far as to threaten legal action (you don't have to follow through with it, but you can still issue a letter of demand).

[drouin4]

Ebay ruled in my favour and refunded my payment as he had resold my item.

The next day he opened a paypal dispute. I called paypal and they asked me to cut and paste his messages confirming he resold to NZ and said when they reveive them the case would be closed.

On Saturday paypal sent message to say they ruled in his favour.

So I called paypal again and the woman who answered this time said they would review the messages again and also listen to my last call to them as apparently they were not supposed to ask for my messages between me and him.

This morning I recieve another message from paypal saying case is now closed and as soon as I receive my item back they will refund him, there is also has a tracking number from him.

I am so annoyed that paypal say one thing then do another, is there anything else I can do? Do I accept the parcel when it arrives or what? This has gone on for far too long.

[thecatspjs]

Did you respond to the case in the resolution centre and provide a complete history of the transaction ?

Did you upload screen shots of the messages between yourself and the buyer ?

Did you note that eBay had ruled in your favour ?

[justkidzbiz]

I had a case opened against me for not as described. Guy claiming item was different size. Yet I photographed everything except the care instructions tag. He sent a photo of a care instructions tag showing a different size to what I advertised.  Thought this was odd given it was Hugo Boss. Anyway I accepted the return. Received the item back, got a completely different item. eBay then closed in the buyers favour.

Furious, I contacted eBay. They said "BEFORE" I accepted the return, I should have phoned them as they would have been able to close the case in my favour given it was buyers remorse but since he returned an item they have to find in his favour regardless that I received back a completely different style pair of well worn jeans when mine were in near new condition.

given you have all the messages from the buyer, RING eBay and they should be able to close in your favour.

when a dispute is opened against a seller, the money is taken out of the Paypal account and put on hold until the dispute is closed, in which case if eBay find in your favour the money will be released back to your PayPal account.

[drouin4]

Yes I did all that and paypal said now that they have ruled in his favour they cant change it to me winning the case.

[davidc4430]

now seems to be a good time to contact the financial ombudsman.

this case strikes me of a touch of fraud by your buyer, once he onsold the item you have no responsibliity for its condition.

[drouin4]

Called paypal again and the woman was so rude to me, she talked down to me like I was a naughty school kid.

Told her ebay ruled in my favour and she said that has nothing to do with paypal case.

She said if my buyer had the item back from NZ then he has every right to send it back to me and get refund if it is broken.

Told me to stop ringing and complaining as it is doing me no good as the decision has been made.

Looks like I will be calling the financial ombudsman now.

[thecatspjs]

Was it a supervisor you spoke to ?