For the first time, I had to block a buyer last night. They purchased some shoes from me, claimed they were not as described or photographed (I did not edit or obscure any part of my 12 photographs), so wanted a refund.
I respectfully declined and they lodged an ebay dispute. Fine. I wrote a further message, and they grew very angry, irrational and then at times incoherent, saying they would be laughed out of their office, that only a clown would wear them, etc. I said that I would no longer be engaging directly with them due to their manner.
They then threatened that "defamation" would be "coming your way" and accused me of calling them a liar (I had not), which I could only assume implied they were threatening negative feedback, which is extortion and not allowed. I wrote this to ebay.
Then they REALLY blew up, sent three messages (none of which I replied to), called me dim, dopey, stupid, thick in the head, said I could not understand English, said they never threatened me with negative feedback, but then said they WOULD be leaving negative feedback as my item was "**bleep**".
Then they said to go away. Then they said (I still had not sent any messages so they were basically talking to themselves by now) "sod off. Permanently."
In the meantime, I saw they had left negative feedback so I immediately went onto the live ebay chat, explained the situation, they read all the messages, including the latest one telling me to "F*** off" (I STILL hadn't said anything to her! lol) and said they would be closing the dispute in my favour and removing the negative feedback. Thank you!
This buyer is going to be FURIOUS, but they screwed themselves with their unacceptable behaviour. My messages were all professional.
Anyway, I blocked them, but does this mean they just can't buy from me again? Can they still message me? I hope not.
Am I able to request ebay remove the positive feedback I left for them before all this happened?
