on 07-03-2015 11:19 AM
I sold a pair of Yonex Badminton shoes to a buyer in India. He wanted to return saying the it is too tight although I sent the correct size he ordered. He said he would pay return postage. Then he said he was sending return back via DHL and made a claimfor full refund in eBay immediatley with the reason the item didn't match the descriptio after he got DHL shipping number. However, there is a very thin envelope with paper inside instead of a pair of shoes when DHL tried to deliver it to us. We knew it is not shoes inside and refused to accpet the envelope and notified eBay immediately. However, eBay still made a decision in favour of buyer and issued a refund to the buyer.
What can we do if a buyer returns a peice of paper or any rubbish instead of the item he bought and claims that the item is returned?
on 08-03-2015 10:24 AM
to mesonquark thats fair enough about the weight of 1/2 kilo you are prob right
but how does the seller prove that was the package from the buyer
on 08-03-2015 10:35 AM
on 08-03-2015 10:36 AM
@joethenuts wrote:to mesonquark thats fair enough about the weight of 1/2 kilo you are prob right
but how does the seller prove that was the package from the buyer
Very easily. DHL will have documentation available which proves that it was.
on 08-03-2015 10:46 AM
on 08-03-2015 10:51 AM
and what is this documentation going to say the seller of the shoes did not order the packsge to be delivered from india to aus
dhl is not the sellers customer .dhl do not have to talk to the seller
all i amsaying e stufed up and cant now prove a thing even though i think te seller is telling te truth but what i think is not going to help him
on 08-03-2015 11:04 AM
well that helps the sellers case
as long as the tracking tells you it was not delivered and sent back to te depot and then re delivered which tracking will tell you that
on 08-03-2015 11:05 AM
joethenuts...um what I am I missing here ?
The buyer will have provided that tracking number for the return to eBay to show they returned "goods".
The DHL tracking will show that the envelope was not accepted, with two attempts to deliver - so how on earth could it have been "tampered" with by seller ?
on 08-03-2015 11:21 AM
to the cat were do you think the parcel is the seller has got it but if true he wont open it up and tell us whats inside and if there is a note maybe stating why there is no shoes in here
everybody is blaming the buyer fair enough but open the dam package there might be a simple answere as to why there is no shoes in it
08-03-2015 11:30 AM - edited 08-03-2015 11:32 AM
Can you please point me to the post that says the item was delivered.
The OP in their OP said they did not accept the parcel flat envelope.
The online tracking which is extensive with many events also does not show that the item was ever delivered.
on 08-03-2015 11:43 AM
how do you think that the seller took some photos of the package do you think that the driver said sure take your time take some photos i will wait outside dont bother signing for it and when you are finished taking photos just hand it back but dont take anything out of the package please they wont hand you a package unless you sign for it these pictures were taken from inside his place
and something i dont know and maybe someone can help are these stickers easy to take off these type of packages