Changes to paypal user agreement

I got an email this morning saying that they won't be returning fees on refunded amounts.  My friend got it to so I assume it's genuine, but it's not in the section on upcoming policy updates.  What is in that section is that currency conversion fees went up to 4% on 4th September.

 

I don't understand it because this is the same change they announced months ago and then backtracked on.  This is what the email said (or part of it):

 

Earlier this year, we notified you that we were updating our User Agreement to change our refund policy. We want to let you know that the policy change is going into effect beginning on 11 October 2019.

In line with industry practice, and according to our updated policy, we will not charge a fee to process refunds, but the fees from the original transaction will not be returned. This policy will not apply to duplicate transactions, voids and most disputed transactions. 

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Re: Changes to paypal user agreement

I read thaty eBay only makes up 11% of PayPal's transactions. Whilst tt will hurt if they completely lose eBay, they will remain a very successful company

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Re: Changes to paypal user agreement

I use it for airport parking, click and collect from most stores, I think rego as well. It is easy to use with no need add payment details like credit card numbers. 

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Re: Changes to paypal user agreement


@lyndal1838 wrote:

 

 

There is no reason why it cannot successfully stand on it's own again when/if ebay dumps it completely.

 

 


Introducing policies that disincentivise merchants to continue offering it outside of eBay is a good start down that road, though. 

 

 

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Re: Changes to paypal user agreement

I use it for ordering Dominos pizza for home delivery!

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Re: Changes to paypal user agreement

You could be right Digi.   I have no reason to look at it from the point of view of a merchant.

 

I only ever used it to transfer money between family members in Australia, Canada and the USA until I joined ebay and happily used it whenever I could.

 

I also pay all my bills online and only recently discovered that I could avoid the dreaded credit/debit card surcharge by using paypal.

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@*tippy*toes* wrote:

I use it for ordering Dominos pizza for home delivery!


Hahahahaha   I use it for Red Rooster home deliveries...and Woolies groceries online.

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Re: Changes to paypal user agreement

Oh, does Red Rooster have it now? We haven't had home delivery from then for ages. Good stuff!

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Re: Changes to paypal user agreement


@*tippy*toes* wrote:

Oh, does Red Rooster have it now? We haven't had home delivery from then for ages. Good stuff!


Haha we don't even have a Red Rooster any more it shut down and Carl's Jr opened up in its place lol.

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Re: Changes to paypal user agreement


@lyndal1838 wrote:

 

 

I also pay all my bills online and only recently discovered that I could avoid the dreaded credit/debit card surcharge by using paypal.


I use PayPal a lot, too, and I don't think they are going anywhere any time soon, but they will be affected by the switch - more than people might think at first glance, anyway.

 

eg Aside from the fees they make from processing eBay's payments, they make a lot of money through their working capital loans. eBay sellers are prime targets for this kind of service, because they are usually not eligible for other types of business loans. Once such sellers stop getting funds to their PP accounts, they will no longer be eligible for loans because it's based entirely on how much you receive in payments. I also use my PayPal account to purchase stock (outside of eBay, of course), because that's where a lot of my funds go... No funds in my PayPal account, maybe I'll still use the account and fund the payments via card, maybe I won't (i..e. volume of payments received falls, volume of payments made falls). 

 

They would also be losing some market share to services like Afterpay, and in turn that will be making people more comfortable with using their CC's online (in circumstances where it doesn't cost them, anyway, but a lot of the time that will be an easily dismissable cost as it's usually 1% or less). Once eBay makes the switch - and if the stats about this site being the most vistited shopping site by far (within Aus) are correct - people may become even more comfortable with using them elsewhere.  

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Re: Changes to paypal user agreement