@*tippy*toes* wrote:
I was unable to get back to the forums after I posted my message and now can't reply due to that forum being locked. I don't expect Michelle to read here, but I'm going to give my reply to her response anyway.
"We want sellers to succeed on eBay which is why the standards were changed last year to remove subjectivity and make the system fairer for sellers."
Really? Well why are sellers being constantly screwed over by both buyers and eBay? I will use the eBay wardrobers as an example. They are people who buy a garment from someone, wear it to the event they bought it for, no longer have a use for it, claim there is something wrong with it so the seller has to pay the return postage to get it back. A buyer did that to a seller who visited the forum. Said it was damaged badly on receipt, so they opened an SNAD dispute. The savvy seller did their own investigation and found a photo of the buyer on their facebook page wearing this alleged badly damaged garment at a party. Even with that evidence, the buyer still got refunded.
Then there's the buyer who buys something expensive, like a computer. Says it doesn't work and opens a dispute so the seller has to pay to have it returned. The seller gets the item back and it's not the item they sent. They have proof it's not the item they sent. Buyer still gets a full refund. They have kept a fully functional item and sent back their dead one. A brand new item for free. Shoplifters are becoming rife on eBay.
Then there's other sellers who accept the return and instead of the buyer sending back the $5,000 item they bought, they send back a scarf or a piece of paper. Tracking number says delivered, they get a full refund. When queried, eBay says they sent *something* back and that is good enough for them. Seller then out a $5,000 item and the $5,000. Buyer laughing all the way to the back and ready to rip someone else off.
Tell me how things are becoming fairer for sellers?
In reply to eezi's message:
"eBay has detection methods to identify and block buyers who consistently break buying policies, don't pay for items or show a pattern of leaving unwarranted negative Feedback."
Sorry Michelle, but that is the funniest thing I think I've ever read on the forums. I laughed so hard even though it is VERY unfunny. There are 2 members on my follow list on this account who are owned by the same person. One of the accounts have over 800 false positive feedback for non payment. 800+!!!!! 1, 5, 10, even 20, OK, it's bad, but there are worse, buy OVER 800?? As far as I know, the member is still buying and not paying on both those accounts. Where are the bots blocking this vermin of a "buyer"?
I have quite a number of people on my blocked list who have left several hundred negative feedback for several hundred transactions. The only feedback they leave is bad. They are still buying and still leaving red dots for every transaction. Where are the bots blocking this people who a malicious?
Where are the bots that detect a buyer on your blocked list is using a different account to buy from you will the sole purpose of trashing your feedback? That goes on ALL THE TIME. Seller complains and they get into trouble while the buyer rides off into the sunset with a happy grin on their face.
Sellers are expected to stick to certain standards and abide by the rules. It should be the same for buyers. 3 strikes and you're out. Instead, buyers get rewarded for breaking the rules and ripping sellers off, while the seller gets permanently blocked from ever selling again. EVER. Even criminals get parole. EBay sellers don't. It's death by hanging. Oh, but you can still buy. Why would you want to?
Does eBay even realise that a lot of sellers sell to make money to buy? Screw the sellers over too much and you don't just lose a seller, you also lose a buyer. Funny how those sellers are never looked after when they buy.
Hi tippy,
Glad you like having me here - at least I think you said that?
Let me try and respond to your points in the post!
First issue you rasied about 'wardrobing' - I have seen you mention that before, but have to admit i didn't know it was a thing and the example you gave is interesting but without all the details i simply can't comment on it.
The second example of buyers doing 'shifty' returns, again I completely understand the concern and even fear of this happning but I have to say I don't think it's a prevelant as it's being reported to be. I don't have numbers but i'm going to see if I can get some insights from colleagues that might help put minds at ease over how often situations like this actually occur. Granted it won't help if you've had it happen, it's not a great experience at all. If you or anyone reading the thread has had a similar experience and can send me specific details of it i'm happy to escalate it for the team to have a look at.
With regard to the rest of your post about false positive feedback - can i ask a few things to better understand this. First of all, how do you know it's a false positive feedback? Second, what do you mean by false positive feedback and thirdly, how do you know they didn't pay. Finally, did you report the buyer? I'm keen to understand the examples of behaviour that you see as obvious - if we're missing them i'd like to share with the team so we can look at why we're missing them (and fix it) and if they're not obvious to us or our systems, i'd like to be able to explain that to you. It's hard without real examples so please PM me if you can provide them for me to pass on.
We do know that manay sellers are buyers and many buyers also sell. I've said it before and it may be seen by many of you as a 'polished response' but while we do want to ensure buyers have every opportunity on eBay to get what they bought or get their money back, that doesn't happen at any cost. It's hard to believe in something you can't see, i get it, but we do have protections in place. If you can help us make them better, great!
Regards
Michelle
