Defects Galore......

[designers*n*more]

So, I lodge an item for posting on 14 Dec the day after payment is received (payment received on the evening of 13 Dec so impossible to lodge until the next day).  Parcel going from Victoria to Northern Territory

Ebays esitmated delivery - 6-11 Days

AP's estimated delivery 13- 14 days

Now if/when the buyer leaves feedback and the question comes up "did this item arrive within the estimated delivery time?" - BAM - a defect if the buyer states no.

Now if the buyer doesn't leave feedback - BAM - eBay slap a defect for Carrier late delivery!

eBay need to get in sync with Australia Post's estimated delivery times. 

This is is going to cause a lot of defects for late posting!

[lane-ends]

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@designers*n*more wrote:

So, I lodge an item for posting on 14 Dec the day after payment is received (payment received on the evening of 13 Dec so impossible to lodge until the next day).  Parcel going from Victoria to Northern Territory

Ebays esitmated delivery - 6-11 Days

AP's estimated delivery 13- 14 days

Now if/when the buyer leaves feedback and the question comes up "did this item arrive within the estimated delivery time?" - BAM - a defect if the buyer states no.

Now if the buyer doesn't leave feedback - BAM - eBay slap a defect for Carrier late delivery!

eBay need to get in sync with Australia Post's estimated delivery times. 

This is is going to cause a lot of defects for late posting!

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Only way out of that is tracked lodgement event. Upping your handling time will push out Ebays estimated delivery to give more margin. Your handling is not displayed to buyers so has no other impact. If you have no lodgement scan then longer handling time will increase chance it gets scanned in transit within handling time.

But yes it sucks and there are plenty of threads on it, and I'm sure there are a lot of sellers yet to realize the impact.

[twyngwyn]

you can see the 'handling' time if you click on 'see details' next to postage

[jensmanchester-australia]

As of February defects for late shipment will no longer apply.

The shipping time will only be relevant to whether or not you achieve TRS

When there's no tracking information available and no response from the buyer, the transaction won't be counted.

[chameleon54]

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@jensmanchester-australia wrote:

As of February defects for late shipment will no longer apply.

The shipping time will only be relevant to whether or not you achieve TRS

When there's no tracking information available and no response from the buyer, the transaction won't be counted.

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Too many defects for late delivery after February and a sellers account will be " managed" ( read restricted ) including restrictions on OS sales. There is a mandated % I read somewhere. 5 % I think it was but others may know for sure.

OS sales are the biggest problem area as goods can be held in customs for weeks resulting in sellers accounts getting hit for delayed postage . Tracking is too expensive for many OS items and once you add ebays 10 % commissions on OS postage it just turns into a total, expensive mess.  

[jensmanchester-australia]

If your late shipping rate goes to 10% then ebay may step in.

[clarry100]

To avoid late delivery points you MUST have a lodgement scan event that occurs within your stated handling time.

Without this you run the risk of late delivery defects. If the delivery scan event shows it delivered inside their estimated delivery dates then you are also protected from the defect, but the lodgement scan event is the one to have since after that it doesn't really matter when it's delivered. Not your problem unless it is never delivered.

If you are using Aust Post as your carrier then ebay can automatically "see" into their tracking system and your buyer will not even see the question about the delivery date.

With other carriers (at this stage) your buyer will still be able to answer NO but if they do so, then if you can show ebay the lodgement scan event as per above the defect will be removed.

[harley_babes_hoard]

if their is no feedback left you do not get a defect.

[typhoon4u]

Would that mean printing off an ebay postage label will count as a "scan event"?

[pennyforum14]

No, printing off a label only proves you purchased the label, not that you used it within a specific time.  You can print a label immediately after receiving payment and not post for 2 weeks, so it does not constitute proof of posting.  You need to hand the parcel over the counter at the post office and have it scanned within your handling time to receive a proof of postage scan event.