Difficult when dealing with support after a false dispute

[deadly107]

Hey team,

just wanting to check.

I sold a device that costs around $2,000 AUD on eBay, 2 months after the buyer actually received the item - they opened a dispute that I was sent no form of formal notification (such as email regarding). The only notification that I received formally was from them closing in the favour of the buyer.

I have now over the past 2.5 months been trying to deal with EBay support and the promise of escalation on the case. But then at the end of each week I will call their support line (have them call me) and they have no idea about the previous escalation - but I get empty promises of it being escalated.

Now here I am today, nearing 3 months after the case has closed, and continually being run around by the support team, and out $2,000 as well as the device.

What recourse do I have in this situation? Is there a team at eBay I can contact that will make sure the appeal/escalation is opened?

Im just at a loss here, I’ve had my account over 14 years and have never faced this, nor had the lack of support from the team.

Each time I am polite and nice to the staff as I understand what they could be going through from customers, but I’m at a complete loss both financially and of words…

Any help would be greatly appreciated

[twyngwyn]

What was the item?

Did buyer not issue you with a return/replacement request?

Was it international or national sale?

[deadly107]

Hey there,

It was an iPhone, no communication about the device at all after it was received, just the dispute and closure of said dispute before I even realised it was open.

It was a domestic sale and I still have the users phone number and address. I hope been to the police, however, they provided that this issue needs to be dealt with via eBay.

Im honestly getting nowhere 😕

[twyngwyn]

so....you were notified of a dispute, but let it 'time out'?

what was the buyer's 'claim'?

[twyngwyn]

depending on what state you are in.......report as on-line theft (Google)

[deadly107]

It timed out, as I didn’t have the app installed on my phone, nor did I receive an email regarding it. The only notification I had formally received regarding the dispute was that it was closed in the buyers favour.

They claimed it was a fraudulent purchase - which to use an actual name and phone number seem bizarre.

With relation to the online theft report, that is where I am continuing to be pushed to pursue it through eBay, but their escalation process is absolutely crooked.

[gutterpunkz05]

Payment disputes/bank chargebacks, are settled by the relevant financial institution, not ebay.  As you did not respond to the dispute the matter would be settled in buyers favor.

[i-once-was-bump]

Can you report the phone stolen?

I mean you don't have the phone and the money has been taken back so you only have a claim on the phone.

Do you still have all the paperwork for the phone? If so you should be able to identify your phone in order to report it stolen.

[davewil1964]

Handy hint. Visit eBay occasionally if you are a seller.

[gutterpunkz05]

Even handier.  Make sure your ebay messages also go to your email.