on โ05-08-2014 02:00 PM
Has anyone else had an influx of whinging buyers lately?
Just generally fussy, and picky about items.
I've had numerous buyers in the last few days, complaining about items they bought. Wanting to return earrings because "they don't feel right"... And then getting snarky because I can't accept returns on worn jewellery.
My favourite was a buyer who messaged asking to return an item, because they didn't feel a connection with the necklace?? Then left glowing feedback about it??
Some seem to be complaining just for sake of it.
I managed to get my first Neg and a Neutral in a matter of days. The neg was relatively justified though, the item was faulty, however the issue was sorted with the buyer 2 months ago, then one day they just felt like leaving a neg. It wasn't rude or unnecessary so I accept their choice in leaving me a red dot.
Maybe it's just me I don't know.
Something in the water maybe. Winter blues??
Solved! Go to Solution.
โ05-08-2014 08:32 PM - edited โ05-08-2014 08:36 PM
on โ05-08-2014 08:37 PM
I love the requests for half price or less. Do others get this?
I tell them they can purchase half the product if they like. LOL
on โ05-08-2014 08:43 PM
on โ05-08-2014 10:36 PM
Somehow, I don't seem to attract very many buyers with odd-ball requests, I had one tell me it was silly to charge for postage when we're in neighbouring suburbs, but I charge for postage because I post everything (don't do pick-ups, and explained all that in my reply).
I did have one buyer purchase a regular store item, which had a full, thorugh description of all the materials I used to make it, then nearly two weeks later request a custom piece to match it, so used all the same materials, all stated in the description... After some communications a couple of weeks later, when I explained a few things about how to maintain their pieces, they told me they were allergic to alloy and wouldn't have bought them if they knew there were alloy components (well, they would have known if they read the description, either time, not to mention that saying you're allergic to alloy is like saying you're allergic to soup... o_O ).
on โ05-08-2014 11:19 PM
Mine today said to post early as they wanted it by friday, so i packed it at 2am and posted at 9.15 am, the problem is it wount leave the PO till 6pm today., I even added express options to some of my listing, did they Take up that options. NO. so hope it arrives by Friday Sydney to Melbourne
on โ05-08-2014 11:21 PM
And then out of the blue you got a particularly lovely customer.
In my mail today, I received a pair of earring clips .... just the clips. Strange you say!!.
Along with them, was a beautifully hand written note from a customer, (who purchased uch earlier this year mind you).
When they buy earrings from me, they can have either pierced or clip on fittings. If they don't let me know at time of purchase, and don't answer emails, I send the earrings on pierced fittings, and include a set of clips, with instructions on how to change them over.
She explained in her note why she didn't answer the emails, and that she was returning them as she didn't need them. The pierced fittings were fine. What a lovely surprise, to find someone that does care.
on โ06-08-2014 08:37 PM
You can blame the BIG online companies for the return policies and getting buyers into the habit of being fussy. My wife is a bad example, wil buy 10 things and return 9 of them....free postage of course.
I once had a seller tell me something didnt work. I said to return it but he wanted a refund first. I refused, he gave me a negative and I never herad back form him again
on โ06-08-2014 11:09 PM
I often get people asking if i would accept some silly price.
I might sell something in a mixed lot, and of course they only want 1 item and expect me to pull it apart and relist that 1 item just for them. Honestly I think some people just want to make it hard for others. They are usually the ones that will complain about the item once you have bent over backwards for them anyway.
Thank goodness, the vast majority of buyers are good, genuine people that don't expect the item to be brand new when it's listed as "used".
And boy, isn't it annoying when people leave bad feedback because they were too lazy to read the description.
on โ07-08-2014 08:28 AM
I had a customer who did the right thing and asked (prior to bidding) if she could pickup to save on postage. (She lived about 60kms away). I agreed.
She then suggested we could meet at a shopping centre 40kms away from me on a Saturday morning as her kids played sport there. I said I didn't drive.
She then worked out the bus schedule for me - there and back !!!
So to save her a whopping $7.60 postage she wanted me to spend nearly $15.00 on bus fares and waste half a day travelling.
I thanked her for the Bus Schedule and told her that I was happy for her to pick up at my address if she won.
Thankfully she didn't bid.
on โ07-08-2014 08:41 AM