How Did I Miss That???

[i-love-my-sheep]

Goodness. I've just opened an unpaid dispute against a US buyer. Normally when someone bids, I check the feedback they have left for others. I thought I had this time, but obviously not!! There are toooooo many red dots to count. That's one disgruntled buyer!

Spoiler

[davewil1964]

Due diligence, it's called.

But once they buy, you can't really not honour the sale unless they don't comply with ebay's T&Cs

[i-love-my-sheep]

I know! I'm normally so careful about checking too. Must have been a weak moment.

It's been 6 days since the auction ended, I normally open a case on day 4 if I haven't heard from the buyer and they have ignored messages. I had a similar item to what she bought just ended and I wondered if maybe she was going to bid on that too, so I waited until that was finished before I opened the case. This is one I'm hoping doesn't pay! It's going to be a long 4 days. I'm hoping the international postage cost is enough of a turn off for such a small item.

[the-curios-corner]

Eeeek that is a pretty bad run of reds, fingers crossed they don't pay!

I have wondered for a little while; if someone does bid on an item and they are someone you'd prefer not to sell to, is there anything you can do once they have bid? I'm not in the habit of checking feedback history since I was under the impression once they enter a bid you can't do anything but hope someone outbids them...?

[thecatspjs]

I had a quick squiz at the sellers they left negs for and the few I looked at all have negatives for selling fake gems from many other buyers too, so maybe this buyer flipped out and went on a bit of a crusade targeting particular sellers that appear to be mainly in China that might be their competition..

[k1ooo-slr-sales]

wow, that is a lot of red dots.  Good luck with that, just hope and pray that they do not pay!

[i-love-my-sheep]

I just got a message from my VERY unhappy US buyer. Probably easier if I just cut and paste the message. I think I'm going to be red dotted, I sent her a message 2 days ago asking her when I might see payment and she's only just replying now.

"This is so odd. When I get the listing as paid, I IMMEDIATELY pay. Therefore, I did not receive notification that I "won". If I haven't paid it, then I will happily do so today, however, I have two big problems.
1. This is listed as a pendant. In order to be a pendant, it must have a hole drilled in the top. Otherwise, it's not a pendant.
2. It says free postage, however when I did go to pay for it today, there was a shipping fee. Please advise on both issues. I want the bead or I would not have bid on it. Please remove the shipping fee and I hope you have a way to drill a hole, or if not, I will figure something else to do with it."

1. Since when did a pendant have to have a hole in it? A new one on me.

2. Yes, my ad says free postage, but if she'd read the ad, she would've read down the bottom that I was happy to post to international buyers and to please message me for a postage cost. I thought that would be a clear enough indicator that international buyers have to pay.

Anyone know what I should do next?

[i-love-my-sheep]

This is the item she bought 171371148055. It clearly states there is no hole drilled, so if having a hole was that important, why did she buy it?

It also clearly states down the bottom for international buyers to contact me prior tp bidding for a postage quote. Postage would have also been visible in the listing when she looked at it. Now she is trying to get me to remove postage costs?

I've seen plenty of people advertising free postage, but it's free postage for their own country and unless they state free worldwide postage, one assumes you have to pay for postage. Does she really expect me to fork out $20 for postage on an item that sold for $8.99?

[peridot55555]

Keep on with the not paid dispute.  If she doesn't pay, there will be no red dot.  I'm not sure whether you should reply to her either.

Somewhere on the forums I read that Paypal closed a dispute the same day as it was opened, but I can't remember what the reason was.

With the pendant description, if it was me I'd put 'pendant type' to cover some people who don't read the description or look at the photo properly, or read something into the advert that's not there.  

I have a some problems with a few buyers who are looking at the listings with a mobile phone & can't be bothered rolling down the listing - even some only look at the photo/s.

I'm no longer selling internationally & I'm blocking all overseas buyers - I'm slowly going thru my listings to take out the reference to NZ as well, which was in the description.

[curraone]

not picking on you chooks, but:

Pen·dant 1 also pen·dent  (pndnt)

n.

1. Something suspended from something else, especially an ornament or piece of jewelry attached to a necklace or bracelet.

and I think it is a waste of your title space, and a little misleading for international buyers, to include the words FREE POSTAGE in the title.     Australian sellers can see the "Free Postage" banner across the photo.

That being said, when she clicked on it, it would have had "postage $20.10".