on 26-10-2014 12:17 PM
So the buyer was fully refunded including postage this was done through ebay, however now she is asking me to remove the item from her list of items purchased???? Ummmmmm I don't have access to her list of items purchased and I probably cannot or should not be able to change it as it is part of HER ebay so what do I do now and how do I explain this without causing offense?
on 26-10-2014 12:20 PM
You can't remove it and neither can she. All she can do is archive it, but it will still show up in there.
Only way it can be done is if eBay deletes the entire listing from their database. Unless the item was against the rules, it's unlikely they would do that.
I wonder why she wants it removed? Does it upset her that much?
on 26-10-2014 01:21 PM
Wow call me paranoid but something doesnt add up. First the item does not arrive & now she wants all trace or evidence that she even purchased the item removed? Hmmmmmmmmm very strange. Sounds like she is trying to hide something or cover her tracks.
lol............... yep I really do sound like one of those crackpot conspiracy theorists hahaha
on 26-10-2014 01:44 PM
I wondered that too, whether she was a scammer of sorts and wanted all traces removed in case she was ever caught out. It would be interesting to see her feedback.
on 26-10-2014 01:52 PM
on 26-10-2014 01:55 PM
on 26-10-2014 02:05 PM
on 26-10-2014 02:09 PM
Hey! There's nothing wrong with a good old fashioned conspiracy theory. Many mysteries are solved that way.
Me thinks that perhaps there maybe a little nagging guilt
on 26-10-2014 02:25 PM
... and if I may suggest that you put a follow-up against the feedback you left for her (assuminig you did so) that says something like...
"<UserID>: Refund given due to item reported lost in post <date>"
The userID is important as part of the comment so we can see who it is and add her to our special lists if we wish to.
That way all other sellers can see when they look at her feedback that this has happened and if all sellers do this then the track history becomes very clear and a permanent part of her FB, and may stop her from doing it in future.
We normally send out replacements rather than refund so our comment says "replacement sent".
on 26-10-2014 02:30 PM
@jacleo36 wrote:
tonig007 if others wish to check
I see no evidence of other INR's in that FB
My theory is she wanted it as a gift and now
wants to remove the purchase history so the would-be
recipient doesn't see it
She even gave a green dot and positive FB
thanking the seller, for the item in question