NEED HELP ABOUT RELISTING ITEMS NOT PAID FOR

[jenni200011]

Hi any help will be greatly appreciated with the following..To keep along story short a buyer won 4 succesful bidding auctions from me back in early september..She contacted me a week later to say she was sick and had to go to hospital and could i wait a few weeks until she came home to pay ..I agreed and in the meantime one of her items was accidently damaged..When 2 weeks passed i managed to email her and explain..She was very good and agreed to close case on item i no longer had to offer her.After that she asked if she could have another few weeks grace to pay for other 3 items as she had just returned from hospital and needed to get her finances better and then she would pay with paypal..Now that time has also passed and ive tried 3 unsuccesful times to make contact..I also offered her my contact number a while back but she refused at the time to give me hers( as i thought with her problems i could also text her if neccesary) any way looks now like she isnt going to pay and i have tried to open cases to end the items but ebay says i cant as its been to long to open a case and that i should talk to buyer..Which she isnt communicating..What can i do..can i relist the items and should i call ebay...Help please..These items could be going to somebody else who would also love them for christmas ...

[harley_babes_hoard · Accepted solution]

Has it been more than 32 days since the sale? I'm assuming it has then it is too late for you to open up a non payment dispute which would then give you back your final valuation fees and issue the buyer a strike. You may as well try it though. Go to your sold item. Over on the RHS of screen click on the drop down menu and click resolve a problem (or similar) it will then bring up a new page select I sold an item and haven't been paid. If that fails try contacting ebay through the customer support link at top of page.

I would relist item, buyer has had plenty of time and not communicating.

[jenni200011]

Thanks so much..Yes i tried to resolve problem but its over the time limit..I think ive been fair and yes i will relist..How do i block that particular bidder from trying to purchase again Just in case..

[curraone]

Add an eBay user to my Blocked Bidder/Buyer List

[jenni200011]

ok thanks think ive done that succesfully i put the user id and a comma as asked.. I put also to stop blocked buyers from making contact..Are you able to tell me how i check the blocked buyer list is succesful..Also just checked the persons feedback  i have blocked and found it all really bad..Loads of non communication and payments and seller bewares ..Boy wish i had of looked earlier this buyer should not be on ebay..One of the worst ive read about

[zelly888]

Go back to your blocked buyers list and if you see the buyer that you just blocked then you were successful in blocking that buyer.

[jenni200011]

Yes its thier..Thank you " success".....Realy scary how bad that buyer was..How does ebay continue to allow her on site..She has caused alot of people thier fees to re sell items..

[springyzone]

What is hitting me here is she bid on 4 items then contacted you a week later.

So she was on the computer then. She could have quickly paid via paypal right then and there.

In other words, she really didn't want to spend the money.

You were more than reasonable with her, it is a pity you can't do an unpaid items dispute.

But you should be able to relist.

If your time to lodge a claim has expired, has her time to lodge feedback also expired? With luck it will have.

[jenni200011]

Hi yes she should have paid me when she made contact  before going into hospital and i too thought  at the time , well she is already on the computer so why not pay me... How ever at that time i felt sorry for her and thought depending on what was wrong with her she shouldnt have to worry about immediate payment..( stupid me)..I have now relisted the items again and put a block on her hopefully now from re-bidding ever again..I dont think she could leave me any feedback at all because she never completed the sale with payment and i think that stops any feedback being given..If she does for any reason manage to do so then i will call ebay to have it removed..

[imastawka]

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@jenni200011 wrote:

I dont think she could leave me any feedback at all because she never completed the sale with payment and i think that stops any feedback being given..If she does for any reason manage to do so then i will call ebay to have it removed..

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 Unfortunately she can.   As a buyer, in purchase history, there is a drop down menu

Other actions- leave feedback

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