Payment on Hold

[ourshopfront]

Why all of a sudden am I getting Payment on Hold, I have to wait until the buyer says they have received it and then ebay will pay me. Most of my items I try to keep to the lowest possible cost (so it's without tracking) so if the buyer says they have not received the item I don't get paid and the buyer gets a refund and the item. I can't find a contact for ebay to ask what and why this is happening??

[gutterpunkz05]

Probably due to tracking metrics.

Sellers who are not consistently uploading valid tracking may have funds from their orders placed on hold until a tracking scan from the carrier shows that the item is on its way to the buyer

• This may apply to sellers whose valid tracking performance - opens in new window or tab is below 95%
• If no valid tracking is uploaded, funds will be held until 3 days after the latest estimated delivery date has passed

Note, without tracking, you will never win an INR case.

[sandypebbles]

eBay help is at the top of every page

But you have been given accurate information from gutterpunkz 

They know what they are talking about

And no matter what, if a buyer opens an item not received case and you do not have tracking, they will win every single time. That is policy and how it has always been , well before Managed Payments was a thing 

[imastawka]

It's $5.50 for a tracked letter, and you're charging $5 for postage, in some cases $5.50 anyway.

Surely you can use tracked letter postage to solve the problem.

Just bump the postage to $5.50 and upload the tracking number.