Potential buyer wants alternative postage method

[Anonymous]

I have received a question from a potential buyer who is asking if I will send item using a cheaper alternative method from the pre-paid envelope with tracking I have advertised.  The item is likely to sell for around $100.  Should I stick with the tracking envelope or agree to send without tracking.  

[lane-ends · Accepted solution]

As it is a potential buyer, it is a potential sale, you can agree to the cheaper rate but still send registered, so you are covered and absorb the differenc eyourself..ie making shipping cost negotiable. I would not send a $100 without signature and insurance

[harley_babes_hoard · Accepted solution]

Yes stick with what you have, If they want it bad enough they will buy it.

[phorum_junkie* · Accepted solution]

For $100 I would be using SOD as well as the standard tracking, if it was over $100 I would be adding insurance. I certainly wouldn't be sending something that expensive without being fully covered by both buyer protection and Aus Post.  Up to you if you want to give the buyer a discount on the cost of delivery but you have to wonder if perhaps they are asking for a cheaper service knowing they could win an item not received claim if you didn't have cast iron proof of delivery with SOD.

[chameleon54 · Accepted solution]

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@Anonymous wrote:

I have received a question from a potential buyer who is asking if I will send item using a cheaper alternative method from the pre-paid envelope with tracking I have advertised.  The item is likely to sell for around $100.  Should I stick with the tracking envelope or agree to send without tracking.  

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I have a cut off point of around $60 for sending items un - tracked. After this it just hurts too much to lose an item, particularly if the item not recieved claim looks a bit dodgy. I would be a bit inclined to tell the buyer you will send it standard letter rate and just pay the extra few dollars for tracking out of your own pocket. An extra bidder can add quite a few $$$$$$$ to an auction and some people get turned off by what they think is high postage costs. Mind you these are the same buyers that can be picky pain in the botts too, so you are increasing your risk of having a pedantic customer by lowering your post cost to suit them.