Puzzled complaint received from customer.

[handcraftedbykrissyb]

Hi,

     Recently I received a complaint from one of my customers about the item they had purchased. I make mostly SP bracelets with charms and beads, they complained that the beads had tarnished. I have sold hundreds of these Silver Plated bracelets and use a lot of the same beads on other bracelets, and have not had a single complaint about the beads tarnishing. The customer was quite rude in their messages but as you do, you be polite and try to come to a solution. I had asked if it has been in contact with water or chemicals as it is only Silver Plated, they replied "no". I was told bad feedback was coming my way! I was totally upset by this as I had asked them to send it back to me and I will refund their money. Never received the item, and got Neutral feedback. I was and am still puzzled by this complaint due to the fact that I have had no other complaints. Were they just trying to get their money back and a free item? Or just nasty for the hell of it? I wonder.....they are blocked now anyway, I don't want to sell my items to people like that. 🙂

[handcraftedbykrissyb]

Thank you, and I promise to take it all in my stride and not personally from now on! 🙂

[handcraftedbykrissyb]

My bracelets are only Silver Plated which is what I was trying to tell the customer... not Sterling Silver.

[handcraftedbykrissyb]

Thank you arnl7178 for purchasing one of my bracelets!! 🙂

[foxette-in-sox]

Um Bob,you may like to remove the following from your listings as

1-You are responsible for any items that go missing in mail & buyers will win a Paypal dispute if you can't provide trackable postage

2-Its against ebay policy to advertise elsewhere whilst you have the item listed on ebay

TO ENSURE YOUR ITEMS REACH THEIR DESTINATION I HAVE SUPPLIED A "REGISTERED POST" OPTION IF YOU WISH TO SELECT & ALSO AN "EXPRESS POST" OPTION AS I WILL NOT BE REFUNDING ANY LOST ITEMS AS WE ALL TAKE THE RISK WHEN WE BUY WITHOUT REGISTERED POST/TRACKING. THANK YOU

IF AN ITEM HAS NO BIDS I RESERVE THE RIGHT TO REMOVE IT AT ANYTIME AS THEY ARE ADVERTISED ELSEWHERE.THANK YOU.

[purple.cow]

Silver's a PITA no matter what you do with it, always has been, always will be, and it's why I avoid selling anything silver and only handle white gold filled or plated because that doesn't have the same probs.

Most punters can't tell the difference between silver and white gold even when you make a point of telling them lol.

[purple.cow]

My bracelets are only Silver Plated which is what I was trying to tell the customer... not Sterling Silver.

Curiosity only question here, not trying to pick holes or anything mate....

What do you think your silver plating is is if it's not 'Sterling Silver'?

There's no other kind of real silver, only sterling silver!

I think you may be confusing the differences between SOLID and PLATED mate, but they're both Sterling silver.

The only other differences in silver is in its purity percentage with 925 being the purest form for jewellery purpuses or if it's been single, double or triple plated.

If anything is sold using the term 'Silver tone' then you know it's paint or some other form of plating that has no real silver content in it.

Silver TONE won't tarnish but it won't last more than 5 seconds either, but all forms of real silver will tarnish unless they've been treated with an anti-oxident after plating.

Bit of useless info for ya there mate lol.

[oldworldlady]

Plated silver is not Sterling silver plated, unless it's old Sheffield plate.

You can't electroplate with Sterling silver.

I think you may be a little confused, mooma.

That's why you can often tell the difference between electroplate and Sheffield plate

Continental and Russian standards aren't 925, either.

[purple.cow]

Plated silver is not Sterling silver plated, unless it's old Sheffield plate.

You can't electroplate with Sterling silver.

I think you may be a little confused, mooma.

That's why you can often tell the difference between electroplate and Sheffield plate

Continental and Russian standards aren't 925, either.

All I can say to that is that every time I see solid silver for sale anywhere they refer to it as being 925 (Meaning 92.5% pure) no matter what country it originates from.

I also tinkered around with a bit of silver plating myself a few years back and used a small lump of solid pure silver with the electrode attached to it and that worked just fine, but I'm not into it technically and only did it to see how it worked out in the first place, not to be serious about it.

If you say it's wrong I won't argue with you over it as I don't really care anyway.

[jerryman12a]

Silver and Sterling Silver (925) are two different things . There's no such thing as 925 SS plated either although you can get a platinum layer over 925 SS which eventually wears off but the 925 SS still won't permanently tarnish . It can tarnish but should come up again when polished. ( toothpaste is the best)

Silver plated means just a silver colored product , there's no silver plating for jewellery.

AND just because it has a 925 stamp on it does NOT mean it is 925 SS. Those Beads for 'Pandora Style" bracelets etc stamped 925 are 99% fakes and yes they will tarnish.

Also skin releases body salts and chemicals that will react to Tibetan Silver , Silver and even 925 SS tarnishing the item . SS will come up as it should but it's almost impossible to polish up Tibetan Silver and European silver to new.

So it's highly possible OP that while you may have purchased items that are stamped that doesn't mean they are and that the buyer may be correct in saying they have tarnished.

I just received 3 bracelets with Pandora Style lamp-work beads that are stamped 925 , I know they aren't even just going by the price I paid , but also because I have seen such items being "Stamped" on the markets throughout Asia 🙂 These are my personal items but even if I resold them I wouldn't claim them to be 925 Beads even if so many sellers on ebay do.

[arnl7178]

Thank you arnl7178 for purchasing one of my bracelets!! 🙂

You're welcome. You have very pretty items!

As for how "real" the silver is. I don't care. I don't expect to pay minimal amounts of money for anything real or genuine, and those who do shouldn't shop on eBay.