Return/Tracking issues

[luminaluxeandbeauty]

 

“I followed eBay return procedures, however the buyer-provided return tracking shows delivery to a different country than my registered seller address. I’m posting to highlight a potential loophole that may impact other sellers.”

I included the screenshot. Since I’m an Australian seller and the item was returned to the UK instead of being delivered to me in Australia, I lost 1.5K. I have canceled the international shipping option from my listing.

Sandy Brach not in Australia its scootland area.

Im trying to save other fellows .

Kind regards 

 

[twyngwyn]

The sheer fact that they did not ask for return shipping, tells all.

They’ve sent ‘something’ to a mate in Scotland.

Have you been to HELP (top of page) and typed in ‘speak to agent’?

When you do, cut n paste this thread, along with most pertinent dot points.

Good luck!!

[luminaluxeandbeauty]

Thank you so much for taking the time to reply and for your helpful advice — I really appreciate it.

Yesterday, I contacted eBay by phone and the customer service agent advised that they would try to resolve the issue. However, after that call, I received an email stating that the case cannot be reopened and is permanently closed in the buyer’s favour .

Would you still recommend to talk to agent after closing the case permanently? 

What is confusing is that both screenshots clearly show that no return to me .To avoid this situation, i asked buyer before shipping still i faced this hard time and lost the money. 

Thank you again for your guidance — I truly appreciate your support.

[twyngwyn · Accepted solution]

Yes, certainly keep contacting them…. it’s worth 1.5k to you. How many hours work is that?

You can also contact them via social media ie Facebook where they are reportedly more helpful, and exposed!!

[luminaluxeandbeauty]

I will continue following up, including via social media as you suggested. Thank you again for taking the time to help — it truly means a lot.

You are right, let me honest i couldn't sleep two nights.

Thank you again ♥️♥️♥️

[twyngwyn]

I hope you win….Happy New Year 🤞

[gutterpunkz05]

Tracking shows the service as International Tracking with destination country Australia.  No idea what sandy brach is.

[twyngwyn]

Sandy Beach?

the plot thickens 

[twyngwyn]

Has anyone contacted them via Royal Mail?

https://help.royalmail.com/personal/s/article/Marked-as-delivered-but-not-received

[luminaluxeandbeauty]

Yup ,we live in sandy beach however web says sandy brach ,also when I checked others details ,I couldn’t find any house no etc .and see the dates -I mean within two days from processing centre UK to Australia and delivered 🫣

[luminaluxeandbeauty]

Yup i tried several times ,i cant lodge the complaint as im not sender. Hence i request ti buyer( ebay advised me )to help me to lodge the case ,However no reply from them.