on โ15-02-2015 12:30 PM
I sold a 'luxury' bra from a reputable manufacturer and now the buyer want's to return it because it is 'scratchy' and doesn't sit right.
I have read all the reviews and all are good comfort-wise bar one person who said it rubbed her nipples after several hours but qualified this by saying she had super sensitive skin and it would be fine for most.
I have a no return policy for hygiene reasons - would being 'scratchy' or not fitting right qualify for a defect? I guess if it comes down to it, the question is will eBay support this defect claim? Buyer has a high feedback number and seems to know the system well, paid just hours before a NPB claim and has made some quite snarky responses in her feedback.
Being quite new to selling, but not to eBay would appreciate some other perspectives please!
Solved! Go to Solution.
on โ15-02-2015 02:43 PM
on โ15-02-2015 02:57 PM
@roseworthy11 wrote:
I have just read the neutral that she has left you and it highlights one of the many problems with the Ebay Feedback system. She has left a neutral for the product, not you as the seller or for your service.
As she has left you a neutral, you have already earned a defect for this transaction.
It is my expereince and from reading these boards that most Return requests that are NAD are supported by ebay on the buyers side. If you ask Ebay to step in, they are unlikely to side with you, and then you earn a defect for case not resolved by seller as well.
Ebay do not support any aspect of Aust consumer law and it is pointless to argue with them IMO.
I would say, accept the return, block the buyer, reply to her neutral feedback including her ebay ID in your reply, so it is a warning to other sellers who can also block her, swallow your hurt feelings and the truth that this is all so unfair, and move on as quickly as possible.
With the new ridiculous return and defect system, we are all going to cop this sort of situation. Deal with it as blandly as you can and move on as quickly as you can, but keep on these boards you get a lot of support from other sellers.
Excellent point. rose, because of my ignorance on Bras & Underwear, I would have thought returns and such were excluded, just because of their nature.
on โ15-02-2015 03:05 PM
Just to clarify, it wasn't the seller who said they wore the bra for several hours, I spotted that when I looked for reviews on the bra on other sites.
Anyway I guess I am in a lose-lose situation, but I am really disappointed that I am forced to refund when it looks like this person is buying 'on spec' at a significant cost to the seller.
I am so tempted to ask for a photo of her wearing it haha, but that would be creepy.
on โ15-02-2015 03:10 PM
โ15-02-2015 03:13 PM - edited โ15-02-2015 03:16 PM
I am so tempted to ask for a photo of her wearing it haha, but that would be creepy
Please don't do that. The woman is a size 20 D!!
What on earth is a woman that size doing, buying bras online?
on โ15-02-2015 03:16 PM
on โ15-02-2015 03:20 PM
@imastawka wrote:I am so tempted to ask for a photo of her wearing it haha, but that would be creepy
Please don't do that. The woman is a size 20 D!!
What on earth is a woman that size doing, buying bras online?
awwww.... stawka !! not only it that my size, I also always buy that particular brand (not that style # tho)... once you have a brand and size you know, on line is fine.
but I agree with the others, if you DONT KNOW your size in a particular brand Dont Buy It
on โ15-02-2015 03:22 PM
Sad and one sided as the situation is, good to see you having a laugh about it
on โ15-02-2015 03:24 PM
Weil, after considering your replies (thankyou for reading, I have always loved the helpers on eBay) I have responded again to her offering a refund if the tags are intact and the bra is in new condition and she has asked for return address.
I'm not sure how this works out defect-wise? Do I formally offer a refund through the eBay link and will that qualify me for a defect? I will also be asking nicely if she will revise her feedback but I am guessing she would not do this unless I refund return postage.
Perhaps if the bra is saleable I can use the pointy boobs as a selling feature ๐
on โ15-02-2015 03:32 PM
Under Australian Health Laws you cannot return "used" underwear anywhere for a refund. One of the reasons you cannot sell used underwear on ebay.
She can only return item for a refund if it is in the condition it was sold "New & Unused" which it is now not because she stated she wore it for a few hours so it is probably now sweaty and smelly..