Selling account restricted permanently

[jpamboris]

Hi all,

My selling privileges were restricted yesterday because of the new ebay ratings. My DSR was very good but i had several cancelled transactions because of an item that i ran out of stock.

I know that i should not have something listed that i did not have avaialble however this was only for a short period (7 days). Most of the buyers were happy to wait for this dvd but there were some that wanted it cancelled and refunded. Now i feel like i should not have communicated to these buyers as i would not be in the position i am in right now. But yes, i advised all these buyers that i ran out of this title and i would have it within 7 days but i am happy to refund it if required.

I have never used the ebay inventory manager tool as i have my own system that i pay a subscription for to manage my stock levels and ordering.

I contacted Ebay customer service yesterday and was advised from their call centre in the Phillipines that this decision was final and irreversable. I argued that i was a loyal ebay customer for 10 plus years. Had paid all my fees (approx $500.00 per month) on time without delay, had feedback of >99% and my DSR's were of a high standard. I also mentioned that my rating changed on 20/08/14 and that i had 20 days to try and fix this before my account was suspended. Their response to this was "we understand but the decision is final". I then asked to be transferred to comeone who was based in Australia and who had the authority to do something about this. The response was that they support the Australian opertations and there was no one else i could contact.

I have sent an email via Ebay last night in the hope that it would get escalated somewhere but the call centre i spoke with.

Has anyone else been in this position and if so who did you contact and what was the outome?

Help and assistance needed please?

Regards

John (In2 DVD)

[imastawka]

That item # is not TGG though.

Pre order is fine.  It must be delivered within 1 month

From memory only.  Someone quoted that earlier

[thecatspjs]

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@lou*sbloomin*garden* wrote:

the GOOD GUYS  selling stock they dont have

221547891263 says due mid october  

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The listing is against the pre-sale policy published on the site map excerpt below.  Whether general policies such as these apply to larger sellers.  It may fall outside the requirements of pre-sale requirements of the Australian Consumer Law also, but not across those specifics.

Re-sale listings are those that describe items for sale that are not in the possession of the seller at the time of the listing.

• eBay permits pre-sale listings only on a limited basis

• The seller must ensure that the item will be posted within 20 days from receiving payment

• The seller must clearly indicate within the listing that it's a pre-sale item with postage no later than 20 days after payment, including the date on which the item will be available to post. This text must be no less than the default font size of the eBay Sell Your Item form. Currently, the default font size is HTML font size 3.

[imastawka]

Found it - Pre Sales

http://pages.ebay.com.au/help/policies/pre-sale.html

Pre-sale listings are those that describe items for sale that are not in the possession of the seller at the time of the listing.

• eBay permits pre-sale listings only on a limited basis

• The seller must ensure that the item will be posted within 20 days from receiving payment

• The seller must clearly indicate within the listing that it's a pre-sale item with postage no later than 20 days after payment, including the date on which the item will be available to post.

  That item number is not The Good Guys though

[lyndal1838]

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@lou*sbloomin*garden* wrote:

the GOOD GUYS  selling stock they dont have

221547891263 says due mid october  

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It is a bit rough to bad mouth The Good Guys when it is not even their listing.....and TGG have far better feedback than that seller.

[lyndal1838]

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@thecatspjs wrote:

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@lou*sbloomin*garden* wrote:

the GOOD GUYS  selling stock they dont have

221547891263 says due mid october  

---

The listing is against the pre-sale policy published on the site map excerpt below.  Whether general policies such as these apply to larger sellers such as the GOOD GUYS I do not know.  It may fall outside the requirements of pre-sale requirements of the Australian Consumer Law also, but not across those specifics.

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Cats, I suggest you look at the Item Number posted by Lou before you also weigh in to bad mouth The Good Guys....it is not even their listing and it is not a particularly big seller.

[thecatspjs]

My mistake I looked at listing details, and the feedback for out of stock goods, but did not even read the ID name.

I have reported my post to mods.

[5kazam]

Stan Cash have been around since the '70's.  I'm sure that there are many who will remember those dreadful commercials on T.V.  

That they don't have a huge FB score could be just due to only recently becoming another of eBay's favoured members.

[lousbloomingarden]

Oh...I will have another look

[lousbloomingarden]

Oh...Ok my mistake...I was watching a few GG stuff and this was next to it

[thecatspjs]

lol I quite enjoy having my errors pointed out by Lyndal, I think she gets a kick out of it too