Sending small/large Letters? Aus Post Changes and seller Protection

[sillysillysheep]

Hello All

So I am in a little bit of a daze this morning after a chat with my local Post office manager, as after the 8th of April he is no longer allowed to sell the soon to be outdated registered post labels.

My concern is this, we post a lot of our items in letter format(padded), from small to large letter and the value can range from $10 - $50 it really depends on what the item is however this type of sale makes up for a large part of our business and the benefit is that its only $1.20 postage. If the item value is over $20 we usually place a registered label on the item to cover us for INR/chargeback cases with PayPal.

With the new changes we will no longer have this option. I was also told I could not pay for additional tracking for just a letter so it feels like it is opening a large hole in the post service.

The manager also made comment that there a lot of people in a similar situation asking this question.

For the cover required, will everything have to be sent via C&S, will there ever be an option added to C&S for large letters/small packages to have them covered.

Luckily I can buy labels in bulk right up until the 8th and still use them, however after they run out it looks like our options are limited.

Does anyone have any information they might be able to add to this discussion.

[bookmanx500]

The pre paid registered letters will still be available.  130x240mm ; 5mm thick,  $3.51 each (if 100 purchased)  or the B4 353x240mm ; 20mm thick, $4.59 (if 50 purchased). these could be options.

Give up to $100 compensation.

Barrie

[the-kazbar]

Well, I have been told that you will still be able to register letters, just not parcels. ?:|

[chezzy]

I thought the pre-paid registered envelopes were strictly for documents/printed matter?

[chezzy]

I have an 'old' Registered Post envelope - it doesn't say anything about printed matter only but would be keen to know what the current envelopes say as I'd be another who may need to use registered large letters.

[zenremix777]

Well, I have been told that you will still be able to register letters, just not parcels. ?:|

Yes, you'll still be able register parcels to get signature on delivery. It will cost $2.95 ontop of the regular parcel rate.

[debra9275]

Gosh it's hard to keep up with the continuous AP changes

[the-kazbar]

Yes, you'll still be able register parcels to get signature on delivery. It will cost $2.95 ontop of the regular parcel rate.

To get the same as before (ie registered post) you will need to purchase signature on delivery PLUS extra cover ($2.95 + $1.50 = $4.45 from April 8th)

http://auspost.com.au/parcels-mail/new-prices.html

Registered Post for domestic parcels included Signature on Delivery and the optional feature of Extra Cover. This service will be withdrawn from 8 April 2013. However, Registered Post products and services will still be available for standard letters.

Want the same offering as Registered Post for your parcel delivery?
Simply choose the regular product, Parcel Post, and then add Signature on Delivery or Extra Cover as optional features.

Note: Signature on Delivery can be purchased as a single feature for $2.95. If you would like Extra Cover you need to purchase both Signature on Delivery for $2.95 and Extra Cover for $1.50 per $100 value (or part thereof).

[zenremix777]

To get the same as before (ie registered post) you will need to purchase signature on delivery PLUS extra cover ($2.95 + $1.50 = $4.45 from April 8th)

http://auspost.com.au/parcels-mail/new-prices.html

Registered Post for domestic parcels included Signature on Delivery and the optional feature of Extra Cover. This service will be withdrawn from 8 April 2013. However, Registered Post products and services will still be available for standard letters.

Want the same offering as Registered Post for your parcel delivery?
Simply choose the regular product, Parcel Post, and then add Signature on Delivery or Extra Cover as optional features.

Note: Signature on Delivery can be purchased as a single feature for $2.95. If you would like Extra Cover you need to purchase both Signature on Delivery for $2.95 and Extra Cover for $1.50 per $100 value (or part thereof).

Thanks, that makes sense. So, extra cover is basically insurance against damage or loss, etc. Most parcels reach their destination, so I'm more concerned with signature on delivery which helps against fraud from claiming INR. If it was an item over $100 (as AP suggests), yeah I'd probably add the extra cover too.

[sillysillysheep]

In the eyes of Aus Post I thought parcels and letter were treated differently.

I am fully away you can simply purchase tracking and signature for parcels, but this option is not currently available for items under the large letter category, "from what i have been told by our Local Aus Post Manager"

Also the pre paid registered envelopes according to Aus Post are for documents only, I have been told this in the past and on one occasion listened to the staff debate over sending a USB key in one of the envelopes bringing up the whole digital document issue.

As for the registered enveloped they are not padded and do not currently suit our needs.

C&S really should offer a large letter service or something similar..fingers crossed.

I will have to try some other post offices near my area and see if they will sell the pre paid registered labels after the 8th.