Ive been a member of eBay since 2003 and sold a few things but I’m not sure about managed payments. I have a 2 x payments on hold for the purchases.[...]
the payment is on hold for 24hrs until after collection.
@donavonf, from what you have posted, you are a new or infrequent seller - and things have changed radically since you appear to have last sold anything on eBay.
If you're not signed up to Managed Payments, you won't receive any payment. Nil. Nada.
As you're a new/infrequent seller, eBay will have put a 30-day hold onto the funds anyway - even once you're signed up to MP.
As a matter of urgency, you really do need to sign up to Managed Payments (as per the link in my first post). You must have a bank account that is an everyday transaction bank account (as in, money can be taken out of it as well as put into it) - as otherwise it will not meet the requirements for Managed Payments. It must have the same account holder name (to the letter) as the name in your eBay account. It must be a personal bank account if you have a personal eBay account. (By the way, I urge you not to change your eBay account from personal to business; it cannot be reversed. Sellers can sell perfectly well with an eBay personal account and they receive perquisites that those on a "business" account do not.)
You can verify your bank account via the microdeposit method or the login credentials method. Time being of the essence, the login credentials method is definitely faster - but of course change your password once you're verified if that's how you decide to verify. The microdeposit method takes longer, and there's more potential for something to go amiss. Just a single digit error can send sellers into a nightmare of roundabouts and frustration.
Then - have your driver licence or password to hand, and ensure any photo/scan you take meets the image requirements that eBay need to verify your ID. The quality of the image must be of a good resolution and with good clarity.
Again, names need to match.
Only then will eBay be satisfied in terms of verification. There'll still be the hold, but a hold is better than an indefinite nothingness of the payment void staring back at you, Nietzsche-like.
Once you have sold enough over a reasonable timeframe (not too irregular, not too far apart), the hold will be a thing of the past. These holds - so the help pages say - will only occur if you take too long a break between sales, or you suddenly start selling much more expensive items - some change in selling behaviour that alerts the eBay bots to a disturbing or new pattern.
I'm sorry that the second option (buyer was fraudulent) is the correct one. At least you're not out a huge amount in postage, but I also hope that there's no issue with a fraudulent MBG claim. I am assuming you posted the two items (two separate transactions) in one parcel... with one tracking number...?
Fingers metaphorically crossed (without actually being superstitious).
