on 21-04-2016 06:22 PM
on 21-04-2016 08:59 PM
yes, his answer to your message about the item being delivered and signed for regardless of there being no SOD on the item should have been 'but i havent recieved it and no one at my address signed for anything.
i often send things of high value SOD without charge if i'm worried the buyer may be dodgy. so a buyer saying it didnt have SOD might not work if the buyer didnt know it had it.
on 21-04-2016 09:02 PM
on 21-04-2016 09:57 PM
It is all a bit double standards if you ask me.
You are annoyed that a buyer would lie to you but you don't mind doing it yourself.
I was always taught that two wrongs don't make it right but I guess in your eyes it does.
What a pity buyers cannot block sellers.
on 21-04-2016 11:13 PM
21-04-2016 11:29 PM - edited 21-04-2016 11:30 PM
You assumed the buyer was a thief.
You were right to query the buyer, as you had the tracking results.
The thing is, really, that you had enough ammunition to confront the buyer politely (tracking, formal investigation), without a mistruth on your side.
It wasn't needed, you could hold your head up high as you hadn't done anything wrong.
Fortunately, it turned out OK...but a white lie was an extra that could have backfired. eBay messages can be used by either side in a complaint.
IF the buyer had really not received the item, you would have been in a situation to prove a signature, perhaps, depending on any action the buyer might have wanted to take.
Best to keep things straight and clear even (perhaps even more so) against possible cheats.
You had enough to scare any buyer with, if a fraud. An investigation is a real threat and can shake parcels out of the air 🙂
on 22-04-2016 05:02 PM
I think all of your message to the buyer was great-except for the bit about it having been signed for, when you knew it had not.
I think that was a mistake because even if the buyer was a scammer (and I suspect you are right and he was), the logical next step would be for a scammer to ask a quick question around the household as he would know he didn't sign for it. he would want to check if anyone else did.
In fact, I would have assumed this was why he was trying it on, because even though it had tracking, he took delivery without signing.
A scammer then could message you back, saying hey, I didn't sign, give me details.
I know it worked out, I bet your message about involving police etc did work, but I think it would have worked even if you had just kept it to saying the tracking was correct and showed delivery at such and such a time etc and would put the police onto it.
on 22-04-2016 05:26 PM
but lyndal we CAN block sellers
on 22-04-2016 05:28 PM
We can? Please tell me how.
on 22-04-2016 05:48 PM
Lyndal, if you go to your search page, on the left margin - "more refinements"
Then you get this pop up - you click on only show items from, then enter sellers id.
Multiple sellers can be entered with a comma between.
Save this and you'll never see them again.
on 22-04-2016 06:04 PM
Thanks Stawks.
You can always learn something from these boards no matter how long you have been posting.