This is really weird ......

[moviemem]

I sold a poster to the customer in the US and sent it rolled in a tube. He has come back to me with the following reply ......

"Your package came today. It didn't have a poster but instead a large wall clock that all the glass was broken. A Christmas card was inside from GenFac Plastics also. Don't know what happened but the shipping paperwork had the right info and listed contents as poster."

For a start, it is ridiculous to suggest that a large wall clock would have been somehow packed in a mailing tube.

If the package he received did indeed contain a wall clock, I can't believe that the "shipping info" on the package was correct ie with my address label, etc and have asked the customer to send a photo of the package showing the mailing address and shipping info.

The customer's feedback is excellent so I am at a loss to understand what is happening here.

[kopenhagen5]

Or some disgruntled postal workers that thought it funny to swap some labels and invoices.

[i-once-was-bump]

The buyer didn't actually say he received a postal tube and what about he Christmas card, was that from you?

Have you tried doing a google search for that company name?

I eagerly await your next update.

[peternt2001]

send him a refund and ask for the clock back , then you score yourself a clock lol

[davewil1964]

It's broken.

[recordfairs]

The buyer may have sent you a message when it may have been intended for another seller?

[moviemem]

He said that the shipping paperwork had the correct details and the invoice listed the item as a poster. Funny, because I listed the item as "printed matter".

The Christmas Card was from Genfac plastics - goodness knows what that is all about.

There is no way the labels could have been switched. The labels I use cannot be removed without damaging them. I used a mailing tube to send the poster so no chance a clock could have been in the package.

I'm going to do some further checking tomorrow.

[extra-keen]

Do let us know what you find out. I am afraid I do smell something not quite right, whether it is the buyer or something that happened in transit. Very fishy.

[***super_nova***]

Detail photos of the parcel are definitely needed.  You need to see exactly how the parcel was addressed, and copies of the paperwork.