Yes, I became a little concerned when i suggested posting her replacements, and she replied not to - she'd check with her ipad first.
Had it been collecting her mail without letting her know, or was she merely asking it for permission? ;\
It seems she may have had problems in the past with mail going walkies... She said she got the po box to prevent it, but now it has still happened.
Her last email had her wanting to be sent replacements with Registered Post. The whole item - including postage cost $4.75.
To charge her $3.05 (actually $3.35 if i include paypal invoice fee) really isnt viable. Especially as going back to the town X & Y scenario, if her parcel came across some sticky fingers in town X, then it would never arrive at town Y to be scanned - thus Registered would be totally pointless. And i suspect this may be what is happening, as it is the only place where mail can get up and walk off by itself without anyone noticing (and i hate thinking that about AP staff especially as the lady i spoke to on the phone today was absolutely brilliant!)
It's a bit of a tricky one - conscience versus convenience.
I'd rather just cancel the transaction - not worth the headache (left-sided shoulder imp).
She wants her item, so it's not fair she's having so much difficulty getting it (right-sided shoulder imp)
I am currently trying to talk her into letting me send her replacements as is. Hers is the only PO Box parcel to go stray in the whole time i've been selling, so the chances of it happening twice would have to be pretty slim..
And that courtesy that was missing from the original email....has slowly been sneaking into her emails, bit at a time.
So I guess me venting my bit on the forum rather than in a reply email certainly paid off ๐
