on โ27-08-2012 09:12 PM
Or is it now called "rare courtesy".
Received the below email tonight - exactly as is....
"I am still waiting on these,I am getting frustrated with your service: (: ("
Item was purchased and paid for on the afternoon of the 30/7, and also posted the same day, and confirmation email sent. I dont think i can do much better than that.
So apparently her item hasn't arrived.
Do I answer her politely and professionally, or do i respond by saying what i really really really want to say ]:)
on โ28-08-2012 06:35 PM
I posted in what I had read also karen, go figure.
on โ28-08-2012 06:44 PM
D*G - that is so simiilar to what i sent to be almost spooky.
Just add a little bit of sickly sweet venom and it would be almost word for word....
๐
I must have been channeling again. ๐ Good to see their communication is a bit more graceful now, though. ๐
on โ28-08-2012 07:17 PM
๐
on โ28-08-2012 07:49 PM
but she's replied with she's prepared to wait until 6th September cos that is what her ipad tells her
Anyone that takes instruction from their ipad is a big worry.
Someone needs to tell her the ipad is not telling her anything, it is merely displaying the information that was fed into it by a human being.
GIGO for sure
on โ29-08-2012 12:31 AM
Yes, I became a little concerned when i suggested posting her replacements, and she replied not to - she'd check with her ipad first.
Had it been collecting her mail without letting her know, or was she merely asking it for permission? ;\
It seems she may have had problems in the past with mail going walkies... She said she got the po box to prevent it, but now it has still happened.
Her last email had her wanting to be sent replacements with Registered Post. The whole item - including postage cost $4.75.
To charge her $3.05 (actually $3.35 if i include paypal invoice fee) really isnt viable. Especially as going back to the town X & Y scenario, if her parcel came across some sticky fingers in town X, then it would never arrive at town Y to be scanned - thus Registered would be totally pointless. And i suspect this may be what is happening, as it is the only place where mail can get up and walk off by itself without anyone noticing (and i hate thinking that about AP staff especially as the lady i spoke to on the phone today was absolutely brilliant!)
It's a bit of a tricky one - conscience versus convenience.
I'd rather just cancel the transaction - not worth the headache (left-sided shoulder imp).
She wants her item, so it's not fair she's having so much difficulty getting it (right-sided shoulder imp)
I am currently trying to talk her into letting me send her replacements as is. Hers is the only PO Box parcel to go stray in the whole time i've been selling, so the chances of it happening twice would have to be pretty slim..
And that courtesy that was missing from the original email....has slowly been sneaking into her emails, bit at a time.
So I guess me venting my bit on the forum rather than in a reply email certainly paid off ๐
on โ29-08-2012 12:52 AM
If a buyer does not get her items it is not her call whether to get a refund or replacement....it is up to you as the seller whether to refund or replace.
In cases like this it is usual to send the replacement with tracking for your protection although I agree that at the price is is a bit silly.