More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
negative feedback
I have received negative feedback on an item without being given the chance to respond,What can I do.I have never received negative feedback before.
Unable to create an amended invoice
I've had a buyer purchase two items this evening, both of which will fit into a 500g satchel. She requested an combined invoice before paying (yay!!) but I cannot amend the invoice. It will not let me either change the postage amount, nor the discoun...
Buyer gets nod to return obviously damaged item
I sold a pesticide Dust Blower in mid-December with a "no returns accepted" condition. I'd bought it new myself (on eBay from another seller who has sold hundreds of them and is still selling them) and used it a few times. I had no further use for it...
Unable to post answers to questions asked.
Hi all. For a while now, the answers I give to my buyers' questions are not appearing on the item page as they used to. And yes I check the box. Anyone know why?? Cheers x
High number of views repels sales?
I've had a few things on here for yonks and they're not selling. I think similar items have been bought through other sellers though. (Like a Pyrex bowl I have up) Some of these things have hundreds of views. Thinking I should end and relist those? M...
Is it even legal to charge a final valuation fee on postage ?
I use other platforms for selling as Ebay is not so popular in Australia anymore. I tried them again this week and it confirmed why i stopped i sold an item and on the postage fee Ebay has charged a final valuation fee. I do not even know if this is ...
Eligible for Promoted Listings
So promoted listings are becoming a thing. I can pay more to get more visibility for my products. Prior to promoted listings we were on an even footing apart from the store levels. The result for someone who decides not to participate in the promoted...
Refund - Buyer broke zip and blames me.....
Sold a Teens Jacket. Zip was in perfect working order as you can see from pics. Buyer received item, breaks zip and claims it was already broken. Could not possibly have already been broken as it was zipped up prior to posting. As you can see from my...
Listing brand new items amongst used ones
I think I've noticed a pattern whereby my BNWT or even NWOT listings for clothing items seem to get ignored.My store mostly sells used clothes, accessories, hats, shoes and handbags. Occasionally some of these items are new with or without tags. I in...
Refund Request Question (Missing Parts).
Hello there, So this is the first time this has happened to me, basically I have found the part of the item I sold that the buyer didn't recieve (honest msitake, my father who posted it doesn't know a lot about video games) after they sent a refund r...
I have ebay plus but can't get plus status when I add postage to an item
I have a paid Ebay Plus subscription and I can get free postage when buying. I thought one of the perks was that you could charge postage but it would be free to other Plus members. My problem is that I can't get the plus badge on some my for sale it...
click and collect not appearing on eligible items
Hi there I listed an item which qualifies for click and collect and I have this activated. It did not appear as an option on my listing. Contacted ebay who said the item could take 72 hours for the click and collect option to appear as the system has...
Resolved! The new edit feature - has everyone got it yet?
I've got the new edit feature on my non-store ID but not on my store ID. This is the one where you can hover over the price or quantity available on your Active page in seller hub and change things. I know it started a while back but it disappeared s...
Buyers going elsewhere !!
Just thought I would share a little test I did with regard to eBay and another platform. Had an item on Ebay with 80 hits 15 watches had been on for 3 weeks - put the item on sale 20% off - nothing. Thought I would do a little test so placed the item...
Paid by PayPal for pickup
I have just sold a couple of chairs that need to be picked up. I really wasnt thinking it through when I set up the listing. I did a buy it now along with bidding. The buyer decided to buy it now & of course that led to Paypal. I normally have pickup...
