buyer not picking up parcel from post office

[tiggywink92]

Hi i have had a buyer that put a bid over someone else the last 20 mins to go.  She wrote back to me straight away saying why would she bid on something that would not fit her.   Confused with her message i asked why she wrote that when all measurements were given clearly.  She then said her son must of bid on it.  I wrote back saying great i had a buyer and now you dont want it.

Next day she wrote saying she has paid and can i quickly send the top so she can resell it.  As it went in a large letter i got it registered for paypal protection.  Its sitting in at her post office from the 10th of sept.  3 times i have written to her friendly to pick it up.  Each time she said she will but today again its still not picked up.  What happens if it comes back to me??    Ive had this happen on a facebook sale and the buyer just paid the postage again but i just dont trust ebays system

[tiggywink92]

yes i wont be doing the chat again. I cant believe how they had no idea and went around in circles without even answering my simple question lol. then he got so funny with me i lost it

[davewil1964]

They are trained to respond to key words. They are not trained, or allowed, to think.

[lyndal1838]

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@tiggywink92 wrote:

   all that time and finally he gave another answer saying i would refund the item but not the postage.   This site is useless i only sell a tiny bit of my things on here and the stress it gives me lol.  Plus hardly anything sells not like the old days

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Well at least he got that part right.....except that you can also keep an amount to cover your fees as well as the postage costs, including the amount you will be charged by the PO to send the unclaimed item back to you.

On a low priced item the buyer will not end up with much of a refund.

[tiggywink92]

is that why he made no sense. He didnt know what he was doing lol

[tiggywink92]

he said aust post will not send the item back unless the buyer wants them to LOL LOL really what a nut

then he said they wont charge a fee to send it back. He has no idea what he is doing. Well the top was $15 and $9.50 postage but then paypal told me if it gets sent back i have to refund her all of it including the postage

[lyndal1838]

They are assuming that the buyer is actually returning the item for some reason.....not that the buyer has not picked it up.

AP used to return items to the sender free of charge but in the last few years they have started charging to sender to get the item back.

You might be lucky and not get charged but don't hold your breath.

[tiggywink92]

ive just rang her post office up and they were about to send it back to me. ive got them to hold it a few more days. Honestly some buyers are so thick its annoying. its now 4 times i have messaged her to pick it up. The lady said i wont be charged anything it just gets returned to sender so hopefully she is right

[digital*ghost]

Maybe if you tell the buyer that for all intents and purposes, awaiting collection means delivered and you can only refund less X amount if it gets returned, and only after you receive it back, they might be more inclined as then they may see they stand to lose something.

Aus Post sometimes apply return post charges on parcels, but never on letters.

[tiggywink92]

she just emailed me to say she picked it up and sorry but life gets in the way. Honestly in 2 weeks im sure you can just pick the thing up. Weird thought it still says on the tracking its at the post office. she did send me a photo of the parcel so i know she does have it

[joztamps]

My local PO is scrupulous about scanning items out when you pick them up, but the one in the next suburb isn't, so it all depends upon fallible hooman beans.