buyer raised an item not received case, case opened and closed within one minute

[ozsse]

I had a, buyer opened a non-received case on NOV 10.24am and within one minute the case is closed in buyer s favor (10:25am NOV20). I had no chance to respond to the case and ebay within one minute.

I contacted ebay  and an ebay staff Deryi. D replied to me on NOV 20 evening and advised that the case was opened on November 15 and I had 3 days to reply and I didn t use that opportunity to do so, which is FALSE information.

The case was opened and closed on NOV 20, 10:24 and 10:25am. This is documented in my ebay record, and no case was opened on NOV 15 as claimed by their own staff. Either your staff made up some lie or it s ebay s system error because I can prove my ebay and email records that I was given just ONE minute to respond and NOT 3 days.

More research on the Discussion Forum revealed that other sellers suffered from the fact that ebay opened and closed a case within one minute. I appealed the case to request an immediate refund all associated cost of the claim and that any deficits on connection with this sale be adjusted from my selling account.

However the reply to the appeal is that "After reviewing your appeal, we won't be able to change the outcome of the case, unfortunately. We're sorry there was a problem this transaction. However, after further review, we confirmed that our original decision was correct."

Everything regarding the time mentioned are documented on my ebay record and readily available to be used as evidence. Giving out false information is a very serious matter especially the information comes from ebay s staff, and the wrong information even contradicts with ebay s own records upon simple verification. I am not convinced at this point that ebay is treating its sellers fairly.

ebay appears to be running by a bunch of rubbishes these days who only care about themselve and ignore any problem in their system.

[ozsse]

attached is the email record

[harley_babes_hoard]

You need to contact ebay by ringing or emailing from the Help & Contact link at the top of the page, no one here can really help you.

[ozsse]

I already contacted ebay, they lied about when the case was opened.

I then appealed the case, ebay said it's correct decision.

I am writing to ebay again tonight but I expect them to muck around again without helping anything.

[thecatspjs]

What the ??? ... HBH ... isn't the OP seeking to discuss what has happened to them ??

OP IMO the new policy and automatic processing of these cases is beyond the pale ....

Was it an item sent by large letter with no proof of post ??

What were the timeframes from sending to case opening ?

[digital*ghost]

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@ozsse wrote:

I contacted ebay  and an ebay staff Deryi. D replied to me on NOV 20 evening and advised that the case was opened on November 15 and I had 3 days to reply and I didn t use that opportunity to do so, which is FALSE information.

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If that were true, even if you missed the email notifying you of an opened request for any reason, there would have been a case opened in the resolution centre, which is then reflected in My eBay (as far as I know - I haven't had a request opened yet, but I presume that's what happens going by what others have said).

That also means you should be able to review the case details via the resolution centre and check what dates are showing to you there. Hopefully you can prove eBay wrong.

[thecatspjs]

You can review the case log even if it is closed.

Had a recent not received case opened the next day after eBays estimated delivery date

[harley_babes_hoard]

what are you on about Cats, just saying we can't help didn't say not to discuss it. Pull your head in.

and furthermore this sounds as though they thought they were contacting ebay

The case was opened and closed on NOV 20, 10:24 and 10:25am. This is documented in my ebay record, and no case was opened on NOV 15 as claimed by their own staff. Either your staff made up some lie or it s ebay s system error because I can prove my ebay and email records that I was given just ONE minute to respond and NOT 3 days.

[dylan11235813]

lol

[thecatspjs]

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@harley_babes_hoard wrote:

what are you on about Cats, just saying we can't help didn't say not to discuss it. Pull your head in.

and furthermore this sounds as though they thought they were contacting ebay

The case was opened and closed on NOV 20, 10:24 and 10:25am. This is documented in my ebay record, and no case was opened on NOV 15 as claimed by their own staff. Either your staff made up some lie or it s ebay s system error because I can prove my ebay and email records that I was given just ONE minute to respond and NOT 3 days.

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Nup, you pull yours in.

The poster has 30 posts under their belt, and has probably just cut and paste info that they sent to eBay.

Theres sure as heck more posters on this boards being helped FOR EXAMPLE by being referred to the FOS among other things at the moment, advice they ain't gonna get from eBay.