Incorrect postage cost shown on some items

[khulu74]

I belive it is an ebay glitch across the Australian ebay pages 

The lowest standard Auspost service is $9.70 up to 250gr

Buyers pay on some of my items (individually or combined) up to 250gr for $8.73 (97cents less) 

$8.73 is the ebay discounted label price which offered to sellers if they want to purchase the label from eBay.

The listings and the checkout screens should show buyers $9.70 

I searched on ebay and saw some sellers having the same issue..tons of listings with incorrect $8.73 postage 

I belive the listings with calculated postage having this issue. 

[ntrprs]

Same issue here.

Had a calculated post of a 50x30x20cm box 2.5kg and the post from APost website to the buyers location was listed as $28.55  After purchase the post paid was $16.98.  That's more than $10 less than APost actual.  No business model can cater for this difference! (am selling some personal collection items incl. a deceased estate)

May have to suspend all sales until they fix it up.

Not happy Jan!

[76mol]

Yep, postage not good.  Might checkout Amazon and move things to there.  I don't have much on but if I sell something for $10 and it costs me an additional $1 to send it might be worth the switch.  

[allthingsgoodinoz]

I contacted eBay re this issue only to be told that the fault lies with Australia Post and eBay are working with them to resolve the issue -it's a matter of time before it's fixed.

Wouldn't you think that eBay would have a test area to sample these issues before they release them on the selling community! It would have been more advantageous if they set up an item for this new discount system under its' own section in the postage calculator selection when setting up an item - but who am Ito tell them! 

[merfar2107]

Yes, a bit of buck passing going on. 

[sandypebbles]

eBay must have some very clean pigs because they sure do come out with a lot of hog wash 

[countessalmirena]

eBay IT has written code that does not properly result in the correct output for the required postage methods… but it’s AP’s fault. Hmm. I see.

It’s definitely a case of 🐷🛁🫧🫧🫧

[kerryn1979]

I saw that a couple of previous posts mention that eBay will reimburse the under charge if you provide the order numbers. Has anyone had any luck in getting reimbursed as yet or are they saying that they’ll process it once issue has been resolved? I contacted them yesterday and provided all the order numbers to date, and they said they would look into it and email me back.

[cinemascope2014]

Yes, I've been reimbursed three times now for numerous orders...and will be in touch again on Monday. 

That someone at Ebay is blaming Australia Post for this is laughable.

[silvana8347]

Hi there, thanks for sharing this information. I too have incorrect, lower postage amounts on my listings. I have called eBay 6 times since 4 Nov 2025, to be told every time that they have raised a ticket for the IT Department.

When checking my emails today, I saw that I received an email from eBay on 13 Nov with a header “lower AusPost rates for you”. In the details of this deal, found in Seller Centre, the discounted postage amounts table exactly match the lowered postage amounts in my listings.

Now to access the discounted postage when your item sells, you need to be able to print the postage label. I unfortunately do not own a printer. EBay has automatically applied this to my profile and I did not actually OPT IN to this. Therefore when a buyer purchased something from me, they get the discounted postage but I have to pay the full postage at Australia Post.

Needless to say that when I called and advised eBay today that I have figured out the reason why my listings have the incorrect postage amounts, I was told that they will lodge a ticket for the IT Department. 🤦‍♀️

[brickworksmarket]

If you have looked at the ebay labels it does say you can print them at the post office. Not sure how it works but may be worth looking into. I have asked them at the Post Office and they said they can print but did not ask how.