Technical Issues
When you experience a technical issue on eBay, we want to know. The eBay team will reguarly check this board for reported issues.
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customer support

I have tried several times to "chat" but i find that when i type in my story, the send button will not work.

User avatar by Community Member
  • 290 Views
  • 4 replies
  • 0 Helpful

Error message saying "Sorry, something went wrong. Please try again later" for the last 3 days

Dear helpful eBay Community, I am trying to change my email address in my "Personal Information" area but EVERYTIME for the last 3 days straight, I click on the Peronsal Information link, I the same the same message "Sorry, something went wrong. Plea...

eBay technical problem.png
User avatar by Community Member
  • 3047 Views
  • 24 replies
  • 1 Helpful

problems with eBey API

Hello.I am having some issues with how our app interacts with eBay.The app uses two types of access for interacting with the platform: eBay API SDK and eBay Rest API. Currently we are working on sending and receiving data for listings, including Ad C...

User avatar by Community Member
  • 263 Views
  • 6 replies
  • 0 Helpful

Order didn’t combine shipping for buyer

I am using the new payment system. My first multi item order was received this morning (she purchased two seperate items) and the buyer said she couldn't get the postage to combine at checkout and got charged twice for postage. Is this an issue under...

User avatar by Community Member
  • 268 Views
  • 2 replies
  • 0 Helpful

Why do I only get vastly "Overlarge" EBay Plus page during the day? It is impossible to navigate.

During the Australian day, I can only log in to a very "zoomed up" "EBay Plus" log in or Personal Page, with very large fonts, big black arrows, few graphics, and which is almost impossible to navigate or Search with. Category links appear, but are v...

why have there been numerous attempted hacks into my account resuting in many changes to my password

Since we changed our payment method over to the new direct payment to bank account with ebay, there have been numerous suspicious attempts to log in to our account. This has resulted in at least 5 different changes to our password as soon as ebay not...

User avatar by Community Member
  • 145 Views
  • 2 replies
  • 0 Helpful

FASTWAY/ ARAMEX MODULE NO LONGER WORKING

Not sure if anyone else is having this problem but https://labels.fastway.com.au/eBay/Orders#/Sales which is linked to eBay orders is saying "Service Unavailable". A further message is "HTTP Error 503. The service is unavailable." Upon contacting FAS...

User avatar by Community Member
  • 161 Views
  • 1 replies
  • 0 Helpful