eBay

johaz48 · My order 29/10/23 they sent wrong product. I returned same to supplier

My order 29/`0/23 they sent wrong product. I returned sane to supplier with photos and letter explaining their mistake. They received the return on 9/11/23 7.45am Have heard nothing since. Please follow up JH

jocelyn3

I bought two lip stick pencils from EBAY AU SAN JOSE on 21 October at $48.20 each the boxes both pencils did not have any lead in them.

nap-king-cole

Seller in the USA states they sent my item a month ago through eBay’s GSP, but it hasn’t arrived and seller just says “bummer”. I ask for them to provide a correct tracking number as the tracking number provided is invalid when I log it into DHL’s tracking system, but they won’t and have told me to chase it up through ebay myself and said “hope it resolves for you”. Seller hasn’t provided any proof of sending, only saying they sent it through GSP and said is my problem to locate it. Seller won’t state where or how they sent it, except saying it was sent through eBay’s GSP, and stated is me that has to try locate it, even through I’ve told them the DHL tracking number provided by eBay in the delivery section is invalid, so am having to ask here. I don’t have the sellers details, only their ebay user name. Is this correct? I’d have thought a seller would be trying to locate my package since it has not arrived. Can someone please tell me how GSP works?

au_ila3

Where should one report a possible phishing scam to eBay? Or does eBay even care to collect this info, let alone take action? I had posted a question to a seller. Now I have received an email from a Gmail account with an attached PayPal order confirmation invoice. The subject header is: "Order Confirmation InvoiceXXXXXXXX" and a message that states: Your special purchase is dancing its way to your location. Watch for eBay's shipping updates. Purchase receipt no: XXXXX. Expect its arrival with graceful movements by next Friday." Given the bad English and punctuation, I suspect that the message is a fraud. I have not clicked on the attachment or replied to the sender. But I still want to report the suspected incident.

angelikappleto_0

Well I was charged but this site?

boozhag1

I received an item that was faulty. I contacted the seller and was advised that a replacement would be sent. I was told consistently each week tell me "dont worry it will arrive", however no shipping number was advised. Unfortunately I cant request through my purchase history as the "refund" option is not available. The help bot that I contacted didnt recognize the item / shipping / buyer details from the original purchase That was 16 weeks ago! Any help appreciated.

miniwins17

I would like to purchase an item from a German Ebay store but can't find the store or item when I'm logged into my Australian Ebay account. When logged out of my account, I can find the item and Ebay store and it states to contact the store to see if the item can be shipped to Australia but I can't contact the store unless I am logged in ... and that's when the item disappears again. I can't work this out.

acco_9213

How do I contact Ebay directly? I processed a return due to false advertising on the sellers behalf. However this process has been going on for months and I still haven't been sent my refund. None of the help pages actually help.

bargain_hunter_forever

Hi, having issues paying for an item. Please help

rjgl4ever

What should I do?

fernando_c

Order number:09-10227-54923 Item was faulty after 30 days message for replacement. im was replaced and is still faulty. Messaged the seller through eBay and the seller agreed to a refund, if both items were returned. Items returned and received by the seller on 13/10/23 Pictures taken and sent to the seller of the tracking number. 2 emails were sent on 2 separate dates to the seller, I'm getting no replies Awaiting refund. What do I do if the seller doesn't pay a refund? The ad states 12 MONTH WARRANTY new parts don't seem to get any help from eBay as 30 days have gone by. how long do people need to wait for a reply?

sbax4248

Do you have to go through checkout with Ebay. when you are going to pickup item and pay by cash

peterstephen

Can some explain to me why the sender is allow to dictate what mailing address to send the item I have just brought and paid for to ? I use a po box for number of reasons, its safer and quicker than sending it to my home. Plus when using paypal, it all goes through ebay. Ebay tells sender when to send it once payment has cleared.

nonhumanoid

I was contacted by a seller to inform me they could not fulfil a purchase order and would I like to cancel. I went to cancel, as they requested and the system said I couldnt do that. The system directed me to 'contact the seller', so I got back to them, and asked them to cancel the order. Now when I look at my buyer account, in the messages it says "Buyer cancelled Order", when in actuality I had no choice and it was the seller that forced me into that position. Why is a seller instigated lack of fulfilment not registered in the system as a 'non fulfilment issue' instead of a 'buyer just wanted to cancel issue'? For clarity, this should be made clear, the origins of the need to cancel should be plain for all to see.

limcc7626

Purchased an old eggbeater drill from the US. Listed shipping via eIS $40.98USD. Get to checkout shipping is now $61.42USD. Paid the shipping as I didn't want to lose the order. eBay states that the listed price is an estimate, but nowhere in the listing or associated postage'see details'page does it state it's an estimate. Is this true? Have been given conflicting information by eBay and eIS.

tswc69

Went to check why delivery had not been posted and found a notice it had been posted the day before I purchased it?. It actually has been a week and it still has not been posted.

cutipize

In a 5 hour time span - Seller had a book for sale; local pickup or post. I bought the book with Paypal and selected local pickup. Seller immediately marked the item as 'picked up' and issued a tracking number. Hmm, messaged seller, who wanted to meet me at a train station at night. I messaged that if there is no pickup address, to cancel the sale. Haven't heard a response yet, text or in messages. What is the next move? Thank you.

graemlaidle-0

CHANGE ADDRESS ON ACCOUNT

addictednot

I'm logged into my account, want to leave feedback for a recently purchased item - go to 'reply' to do it and it takes me to another ebay sign in page? Why?

blytoau2015

I have been asked to review some of my orders but I have not received them. When they arrive I will do so. Thank you.

travelisawayoflife

Hello, I purchased a some wine glasses - I didn't sign into ebay to do this though - I checked out as a guest. I would LOVE to write the seller a 5 star review as he went over and beyond to help me - how do I write this review? Thanks so much, Rebecca

2014ausomme

ordered urinal bottle and paid for 8/8/23 through ebay as yet not received. can you shed any light on this.

irrigateuphill

How do I report a potential scam seller to Ebay

ricric6236

Why does Ebay accept a return address overseas? It causes the return cost to exceed the purchase price.

vekenone

I have put on a maximum bid for an item . It is nowhere near my maximum bid with 2 days to go. I would like to lower my maximum bid if it is at all possible. If I not I am happy to wear it as it is my own faulf -but worth a try if I can lower thebid.

gregpike3256

I have contacted the seller twice in the last month and no answer.

may-handmade

It drives you stupid to find a contact phone number to ask a personalized question? Why they put you through a maze that leads you anywhere but what they assume you might need? I only need a phone number in Australia please?

erskinville1102

Email reference ID: [#15a52de6f87a448a85a546bd92577c39#] Hi ! I received an email from ebay stating the pricing of a vest ( item above ) which I was interested in has come down to $8.25 bit when i click on the item and key in the colour and size the prices jump to $25.55 C which is 3 times the price. This is false advertising!! Not only this time , most of the ebay sellers does this as well ! Please check these sellers ! Thanks ! Philip

peterxzc

My order got partialy refunded right away after it confirmed. Although my order got Authenticity and Money Back Guarantee. Is there any chance the seller can bypass eBay policy and scam the remaining refund?

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